It’s easy to see your organization isn’t where it’s supposed to be. It’s not easy to what steps to take toward progress.
It becomes easy when every single person gets regular, objective and personalized feedback.
Pointerpro is the 2-in-1 software that combines assessment building with personalized PDF report generation.
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3 reasons to use Pointerpro as a gap assessment tool
Conducting a gap assessment is about finding out how your organization gets from point A (its current state) to point B (its desired state). A gap assessment can be conducted to help individuals take the necessary personal development steps. However, it may just as much be an evaluation of the systems an organization has in place, or doesn’t (vs the systems that should be in place).The bottom-line is this: You need to identify what’s lacking.
Questionnaire-based assessments are one of the best ways to get a full and objective picture of a situation because they gather direct input from the people involved.
Why is it so reliable? Because this method is structured: Everyone answers the same set of questions, which helps eliminate bias and gives you a clear, balanced view. Plus, it’s easy for people to engage with, so you end up with more accurate and useful data to guide your decisions.
But most of all, questionnaire responses can be quantifiable data for you to visualize and formulate objective feedback, in a report: To make progress.
Custom scoring is a crucial capability for a gap assessment tool because it turns subjective answers into measurable data. In other words: Strengths and weaknesses.
When scoring is applied, the your gap assessment template can objectively rank or categorize the results, which is key for generating accurate, meaningful feedback.
An autogenerated report based on scores highlights specific gaps that need attention, offers targeted recommendations, and provides actionable insights. Without scoring, it’s infinitely harder to prioritize issues or compare results consistently, and the feedback report would not be as clear or useful for driving improvement.
In the video below, Pointerpro Product Director Bruno explains the principle of custom scoring, using a simple example.
Of course, everything depends on what you’re assessing exactly. An effective gap assessment template would probably take the typical respondent somewhere between 10 to 20 minutes to complete.
But how do you ensure the evaluation is thorough and doesn’t miss critical details, without exceeding this ideal timeframe? Enter: “assessment logic,” often referred to as “survey logic.”
If you’re developing a very thorough gap assssment that may push the limits of the ideal timeframe, one thing that will help is this: Give your respondent incentive to stay focused. This is why the Pointerpro platform’s Report Builder enables you to automatically convert gap assessment answers into a personalized report, on autopilot.
A gap assessment and an internal audit serve distinct purposes within an organization and differ significantly in how they are conducted.
A gap assessment, set up by an expert consultant or in-house expert, is a more flexible and collaborative process. It collects input from various respondents within the organization to identify where there are shortfalls between current practices and ideal standards.
The focus of a gap assessment report is on improvement. That’s why it often involves employees at different levels to gather perspectives on where skills, processes, or resources are lacking.
An internal audit is a formal review conducted by experts who follow a predefined checklist to assess whether the organization complies with established regulations, policies, or standards. Auditors typically rely on objective criteria to determine compliance.
Here are some concrete differences:
Having a maturity model, based on specific expertise or experience, is highly beneficial to develop a gap assessment template. It provides you with a structured framework that outlines different levels of progression in particular areas. In the video below, Pointerpro’s Stacy Demes briefly explains what a maturity model is precisely.
When to (absolutely) use a maturity model for your gap assessment:
When it might be ok not to use a maturity model:
Here are 30 gap assessment example questions divided into 3 categories
These gap assessment template questions for sales operations are effective because they cover fundamental aspects of the sales process and its supporting functions. They address key areas such as performance tracking, strategic alignment, forecasting, data management, pipeline optimization, support efficiency, tool integration, training effectiveness, obstacle identification, and resource allocation.
By focusing on these critical components, the questions help uncover gaps and inefficiencies within the sales operations. They provide a comprehensive overview of where processes might be failing or where improvements can be made, allowing for targeted action plans. This broad and detailed approach ensures that all relevant aspects of sales operations are examined, leading to a more thorough understanding of current challenges and opportunities for enhancement.
These gap assessment template questions for customer service are effective because they address key areas crucial to delivering high-quality customer support. They examine how customer satisfaction is measured, the efficiency of response times, and the processes for handling feedback and complaints.
The questions also explore the adequacy of training programs, the effectiveness of tools and technologies, and the consistency in service delivery. Additionally, they focus on performance assessment, resource management, issue escalation, and overall strategies for improvement.
By covering these essential components, the questions help identify gaps and areas for enhancement, providing a comprehensive understanding of the customer service function and how it can be optimized for better performance and customer satisfaction.
"We use Pointerpro for all types of surveys and assessments across our global business, and employees love its ease of use and flexible reporting."
Director at Alere
"I give the new report builder 5 stars for its easy of use. Anyone without coding experience can start creating automated personalized reports quickly."
CFO & COO at Egg Science
"You guys have done a great job making this as easy to use as possible and still robust in functionality."
Account Director at Reed Talent Solutions
“It’s a great advantage to have formulas and the possibility for a really thorough analysis. There are hundreds of formulas, but the customer only sees the easy-to-read report. If you’re looking for something like that, it’s really nice to work with Pointerpro.”
Country Manager Netherlands at Better Minds at Work
