Hotel survey template

The hotel and resort business is often based on reputation.

See what guests think about the experience at your hotel by sending them this hotel survey. This hotel survey template offers customizable questions about guest satisfaction for collecting meaningful feedback on any aspect of the hotel or resort, such as front desk service, room service, room quality and size, hotel food quality and overall experience with the hotel/resort, from check-in to check-out.

Use this hotel survey form to discover opportunities for improvement and make sure your hotel is getting a five-star rating.

Curious how it works? Give it a go!

Why use the Pointerpro hotel survey template?
Why use the Pointerpro hotel survey template?

Automatic email alerts

Get an automated email every time a hospitality survey is completed.

Delightful design features

Experiment with background images, fonts, layout and design for a customized, on brand questionnaire.


Refined survey reporting

Take your reporting to the next level! With Data Filters you can customize to gain actionable insights from guest feedback. Share reports publicly or privately, create real-time presentations and effortlessly export your survey data to CSV or PDF.

Automatic email alerts
Get an email every time your questionnaire is completed.
Delightful design
Experiment with styling elements like images and fonts for a customized survey.
Refined reporting
Gain insights with Data Filters. Share, present and export your data effortlessly.

Hotel survey format

As can be seen in the above sample, a hotel survey should at least include the following information:

It is important that the data can be recorded efficiently and that it is easy to analyze: Mobile devices such as a tablet or smartphone are ideally suited for this. Our survey maker tool is equipped with a mobile-optimized interface to ensure a user-friendly experience. (Making it easier for guests to provide feedback on their mobile devices, and increasing response rates so you receive the data you need.) This can also be done by paper forms but that carries the disadvantage that the data still needs to be uploaded to a computer and this is a tedious, error-prone task.

3 Tips to create a hotel survey guests will respond to

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Create your first interactive questionnaire today.