What makes a happy customer – and have you got it? Finding out the answers to these questions must be high on a customer service team’s list of priorities.
After all, if your customers’ trust and like your organization, its sales will be stronger, its reputation will be greater, and it will retain good staff members more easily. So, what do they think right now?
It could be painfully clear that your service isn’t great, but you might not be sure how to improve it. On the other hand, you may be streets ahead of your competitors when it comes to customer satisfaction, but you wonder how long that will last.
More than 1.500 companies and consultants use Pointerpro









Curious how it works? Give it a go!
Pointerpro’s customer service quiz offers you:

No trace of Pointerpro anywhere! Custom URLs and custom branding options make mobile assessments look like a custom-made native app. All thanks to our white label option.

Build, sculpt and craft your quizzes to take on every kind of situation. Awesome features like Offline Mode, Multiple Languages or Save on exit will make your quiz creation feel like a dream.

While customer service tips are considered as best practices, customer service training is key for upgrading your support skills to deal with different types of customers and deliver higher satisfaction.
The customer service training aims to improve soft skills, like communication and emotional intelligence, but also technical skills, including typing speed and software knowledge.
Training programs come in different flavors – customer service training manuals, courses, tests, e-books or workshops. But a well-thought-out interactive quiz can give you a clear indication of the quality of your customer service.
"We use Pointerpro for all types of surveys and assessments across our global business, and employees love its ease of use and flexible reporting."

Director at Alere
"I give the new report builder 5 stars for its easy of use. Anyone without coding experience can start creating automated personalized reports quickly."

CFO & COO at Egg Science
"You guys have done a great job making this as easy to use as possible and still robust in functionality."

Account Director at Reed Talent Solutions
“It’s a great advantage to have formulas and the possibility for a really thorough analysis. There are hundreds of formulas, but the customer only sees the easy-to-read report. If you’re looking for something like that, it’s really nice to work with Pointerpro.”

Country Manager Netherlands at Better Minds at Work