Customer Success Onboarding Representative
Do you have a customer-first attitude and do you love to have a lot of contact with different customers?
Does onboarding and training new customers sound exciting to you?
And does the perspective of assisting these customers with completing the development of their first projects, make your clock tick?
Then you might just be the Customer Success Onboarding Representative we’re looking for to strengthen our team in the heart of Antwerp.
Who are we?
Pointerpro is an ambitious software company that was included 3 times in the Deloitte Fast 50, an annual selection of the 50 fastest growing Belgian technology companies.
We develop and commercialize a unique tool to create engaging online assessments and personalized reports.
Our goal is to accelerate the digitization of consultancy companies worldwide with these automatic, tailor-made advisory reports, and we recently received an extra investment round to grow even faster.
With customers like AstraZeneca, CapGemini, BNP Paribas, KBC, New York Life, Deloitte, and many more, our customer base is already spread over 56 different countries. But this only means there are 140 countries left worldwide to touch base, and we’re going for it!
What will you do?
- Onboarding new customers: familiarising new users with the platform according to a structured onboarding system.
- Being the first point of contact for new customers as they navigate the tool.
- Following up on the customer’s progress and prioritizing their timelines
- Making it a main priority to assist customers with completing the development of their first projects
- Constant communication with customers via email and Zoom meetings
- Working closely with the Sales and Support teams to ensure a smooth experience for the customer from the end of the sales cycle until the handover upon the completion of the onboarding process.
- Identifying potential Professional Services deals
- Follow-up customers after project completion: ensure that they get the full benefit from our software.
- And also: Have fun with the team while working hard.
What do you bring to the table?
- You have a customer-first attitude and great communication skills.
- You are a team player but you can also work independently with limited supervision.
- You are a Belgian resident who's fluent in English (C2). Dutch and French are a plus.
- You have a hands-on, pragmatic mentality & you’re a fast learner willing to learn our software, in depth.
- Ability to explain complex technical aspects in a clear and easy way.
- Willingness to engage with the customer and build a sense of trust.
- Patient and respectful while dealing with possible issues.
- Good communication skills and thinking on the spot.
- Friendliness and an open mind.
What’s in it for you?
- Competitive salary package.
- Ability to partially work from home.
- Opportunity to work for a growing technology scale-up.
- Broad set of responsibilities & opportunities to work closely with management and other teams.
- A lot of variety in your job.
- Regular and fun team activities.
- The possibility to have a big impact on the company results.
- A group of warm, welcoming people in an international context.
- Endless supply of delicious fresh fruit and excellent coffee (and the occasional bake-off between colleagues).
Interested?
People are the foundation of our success and our biggest asset. Are you the next one joining our amazing team?
Open your e-mail and send your application to Michael Buchanan (michael.buchanan@pointerpro.com)
