360 feedback template

360-degree feedback is designed to assess people and systems from various angles to make progress.

Make sure it’s objective and meaningful by basing yourself on a solid 360 assessment template.

Pointerpro is the 2-in-1 software that combines assessment building with personalized PDF feedback report generation.

What is 360 feedback?

360 feedback is a comprehensive evaluation process where an employee gets feedback from multiple sources around them. Imagine you’re being assessed not just by your manager, but also by colleagues you work with, customers you serve, and even partners from other companies.

This mix of perspectives provides a well-rounded view of your performance, highlighting strengths and areas for improvement that you might not have noticed from just one angle. It’s like getting a full-circle look at how you’re doing in your role, helping you grow in ways that matter most to everyone you interact with.

One potential issue with 360 feedback is that it can sometimes lead to awkwardness or bias when people interact directly, especially if they have to do it face-to-face. And when people are uncomfortable being completely honest, their feedback tends to be less useful.

But if the assessment is done through asynchronous and anonymous online questionnaires, the responses are likely to be more candid and accurate. Aggregating all that assessment data into a report makes it easier to spot important patterns. That makes course correction much, much easier.

3 reasons to use Pointerpro as a 360 feedback tool

Interactive user experience

With the Questionnaire Builder, you get to create an engaging feedback form. How? With numerous design and layout options, useful widgets, and countless question types.

Refined, score-based analysis

Our custom scoring engine helps you quantify and categorize diverse answers. The result? Objective and nuanced 360 degree feedback that helps individuals move forward.

Automated feedback in PDF

Thanks to your setup in the Report Builder, and its Aggregate Reports feature, employees get a detailed PDF report: with personalized feedback, useful tips, and an action plan.

Interactive user experience

Numerous design options, useful widgets, and countless question types.

Refined, score-based analysis

The custom scoring engine helps you quantify and categorize answers and respondents.

Automated feedback in PDF

For each respondent! With personalized responses, useful information, and your brand design.

1.500+ businesses worldwide build assessments with Pointerpro

What is useful 360 feedback and how can a template help? - 6 questionnaire tips

Useful 360 feedback is feedback that’s honest, specific, and actionable. It gives the employee a clear understanding of their strengths, areas where they can improve, and how their work impacts others. The goal is to provide insights that are constructive and can guide personal and professional development.

A template assessment can help by ensuring that the feedback is consistent and covers all the important areas. It gives everyone involved a structured way to evaluate the employee, asking the right questions to prompt meaningful responses. With a well-designed template, the feedback process is more organized, making it easier to compare responses, spot patterns, and generate a report that’s easy to digest and act upon.

Here are 6 questionnaire tips:

Keep questions clear and specific: Make sure each question is straightforward and focused on a specific aspect of the employee’s performance. This avoids confusion and ensures you get targeted feedback.
Use a mix of question types: Combine multiple-choice, rating scales, and open-ended questions. This balance allows you to gather quantitative data and qualitative insights, giving a fuller picture of performance.
Focus on behavior, not personality: Frame questions around observable actions and results rather than personal traits. For example, ask about how well the employee meets deadlines instead of asking if they are "organized."
Encourage constructive feedback: Include prompts that guide respondents to offer both positive feedback and suggestions for improvement. This helps avoid overly negative or overly positive responses.
Ensure anonymity: Guarantee that the feedback remains anonymous to encourage honesty. People are more likely to provide candid responses when they know their identities won’t be revealed.
Limit the length: Keep the questionnaire concise and focused. A shorter, well-targeted survey is more likely to be completed thoughtfully than a long one that could lead to respondent fatigue.

How to quantify 360 feedback answers: Custom scoring (or “weighted questions”)

360 feedback shoudn’t be linear. Not everything is equally important and not everything is equally relevant for each person who is being assessed.

While qualitative input in a 360 feedback questionnaire is valuable, it’s essential to incorporate choice-based questions with well-thought-out answer options to quantify the feedback. This quantification is key to automating nuanced feedback through score calculations, allowing you to systematically analyze and interpret the data.

By blending qualitative insights with structured, quantifiable responses, you can harness the power of both types of feedback to generate more accurate and actionable reports.

Use weighted questions, also known as “custom scoring”: Assign different weights to questions based on their importance. Not all aspects of performance are equally critical, so weighting can help ensure that the most vital areas of feedback have a greater impact on the overall assessment, leading to more meaningful results.

How to make 360 degree feedback stick: The 360 feedback report

To make 360-degree feedback stick, it’s crucial to present it in a way that resonates personally with the individuals that are being assessed.

A tailored report that speaks directly to their strengths and areas for growth will motivate them to take action and make improvements.

Here are seven creative tips to make these reports:

Highlight strengths first: Start with positive feedback to boost morale.
Visualize progress: Use graphs to show where they excel and where they can improve.
Set clear goals: Include actionable steps for improvement.
Incorporate human stories: Add context or examples to make feedback relatable.
Use quotes from peers: Highlight feedback from colleagues to add a personal touch.
Offer resources: Link to articles or courses that can help them develop.
Include a follow-up plan: Suggest when and how they should check in on their progress.

Platforms like Pointerpro streamline the process, automating personalized report creation so that each person’s action plan is just one click away, literally.

Positive 360 feedback examples vs negative 360 feedback examples

The power of using custom scoring – with Pointepro’s Report Builder – is that you get to turn any score or combination of scores into very explicit feedback.

Of course feedback can be positive and negative (and should combine these two). Let us quickly illustrate some examples of both deducted from very simple custom scoring formulas. Bear in mind that these are simplified examples, but you’ll get the idea:

Examples of positive 360-degree feedback based on custom scoring:

Scenario 1: A manager rates an employee’s time management as “Good,” a peer notes occasional last-minute rushes, and a customer mentions deadlines are always met.

Scenario 2: The manager scores presentation clarity high, peers rate engagement lower, and a customer finds the visuals lacking.

Scenario 3: A manager praises independent work, peers suggest more teamwork, and a customer notes the lack of collaborative efforts.

Scenario 4: Peers appreciate detail orientation, but the manager indicates missed big-picture thinking, while customers are neutral.

Scenario 5: A manager and peers rate customer handling high, but a customer suggests more proactive solutions.

Examples of negative 360-degree feedback based on custom scoring:

Scenario 1: A manager rates time management poorly, peers report frequent delays, and a customer complains about late deliveries.

Scenario 2: The manager notes presentation flaws, peers find the content dull, and customers are disengaged.

Scenario 3: A manager and peers score collaboration low, and a customer points out the negative impact on project outcomes.

Scenario 4: Peers and the manager feel the employee is overly detail-focused, with the customer noting missed project goals.

Scenario 5: A manager rates customer service as poor, peers echo the sentiment, and a customer expresses dissatisfaction with issue resolution.

30 examples of 360 degree feedback questions

Here are 30 examples of 360 degree feedback questions divided into 3 categories:

10 example questions for 360 degree feedback by peers

How effectively does this person communicate their ideas to the team?
How often does this person take the initiative to address and solve problems proactively?
Rank the following qualities in terms of their importance for this person's role: Technical skills, teamwork, time management, problem solving
To what extent does this person contribute to creating a positive work environment?
How would you rate this person's ability to handle feedback and criticism constructively?
In what areas do you feel this person could improve?
How would you describe this person’s reliability in meeting deadlines?
How well does this person collaborate with others across different departments?
How would you rate this person's decision-making skills?
How often does this person seek and act on input from others to improve their performance?

These 360 feedback template questions are designed to cover a broad range of competencies and behaviors important in a 360-degree feedback process, including communication, initiative, collaboration, and decision-making.

By using a mix of Likert scales, multiple-choice, ranking, and open-ended questions, the approach ensures a well-rounded assessment. Likert scales provide quantifiable insights into performance levels, while ranking and multiple-choice questions allow for prioritizing attributes and behaviors. Open-ended questions add qualitative depth, offering detailed feedback and context. This balanced mix helps capture both quantitative and qualitative aspects of peer performance, leading to a comprehensive evaluation.

10 example questions for 360 degree feedback by managers

How effectively does this person demonstrate leadership in their role?
How frequently does this person meet or exceed their performance targets?
Rank the following aspects in terms of their impact on this person’s effectiveness: Strategic Thinking, Execution, Communication, Innovation, Team Development
To what extent does this person take responsibility for their mistakes and work to correct them?
How would you rate this person's ability to adapt to changes in work priorities or processes?
What specific skills or areas do you believe this person should focus on for professional development?
How reliable is this person in terms of following through on commitments and deadlines?
How well does this person manage and resolve conflicts within the team?
How would you rate this person’s contribution to the overall success of the team or department?
How often does this person seek feedback and use it to improve their performance?

These 360 feedback template questions are crafted to assess a range of competencies and behaviors critical for effective leadership and team performance. The questions cover various aspects, including leadership effectiveness, performance target achievement, responsibility, adaptability, and conflict management.

By employing a mix of rating scales, ranking, and open-ended questions, the approach captures both quantitative and qualitative insights. Rating questions provide clear assessments of specific traits or behaviors, while ranking questions help prioritize key areas of effectiveness. Open-ended questions allow for detailed, context-rich feedback.

10 example questions for 360 degree feedback by customers

How would you rate the overall quality of service you received from this person?
How responsive was this person to your inquiries and requests?
Rank the following aspects of the service you received in terms of their importance: Timeliness, Professionalism, Accuracy, Communication, Problem Resolution
To what extent did this person understand and meet your needs and expectations?
How would you rate this person’s ability to resolve any issues or concerns you had?
What suggestions do you have for improving the service provided by this person?
How likely are you to recommend this person’s services to others?
How well did this person keep you informed throughout the service process?
How would you rate the value you received compared to the cost?
How frequently did this person follow up with you after the initial service interaction?

These 360 feedback template questions focus on evaluating service quality, responsiveness, and overall customer satisfaction. By incorporating a mix of rating scales, ranking, and open-ended questions, the approach captures a comprehensive view of the customer’s experience. Rating questions assess specific aspects such as quality and issue resolution, while ranking questions prioritize service components that matter most to the customer.

Open-ended questions provide an opportunity for detailed feedback and suggestions. This balanced mix ensures that both quantitative metrics and qualitative insights are gathered, offering a thorough assessment of the individual’s performance from a customer perspective.

What Pointerpro clients are saying

"We use Pointerpro for all types of surveys and assessments across our global business, and employees love its ease of use and flexible reporting."

“It’s a great advantage to have formulas. There could be hundreds of formulas, but the customer only sees the easy-to-read report. If you’re looking for something like that, it’s really nice to work with Pointerpro.”

"You guys have done a great job making this as easy to use as possible and still robust in functionality."

"I give the new report builder 5 stars for its easy of use. Anyone without coding experience can start creating automated personalized reports quickly."

11 more examples of 360 feedback that can benefit your company

360 feedback doesn’t have to evolve around individual employees. It can evaluate effectiveness as a team, or a more all-encompassing topic. With one assessment platform, like Pointerpro, you can build, distribute and bear the fruits of different 360 degree feedback assessments.

Each type below includes a range of respondents to ensure a comprehensive and balanced view of the subject being evaluated:

Customer experience 360 feedback: This assessment involves feedback from customers who interact with the company's products, services, or support teams. Respondents include regular customers, occasional users, and those who have recently engaged with customer service or support.
Team effectiveness 360 feedback: Feedback is collected from all members of a team, including team leaders, peers, and subordinates. This may also include cross-functional team members who interact with the team being evaluated.
Leadership development 360 feedback: Responses come from participants in leadership development programs, their direct reports, peers, and sometimes external coaches or mentors involved in the development process.
Project management 360 feedback: Feedback is gathered from project team members, project managers, stakeholders, and clients involved in or affected by the project. This includes those who contributed to the project’s planning, execution, and final evaluation.
Workplace culture 360 feedback: Includes feedback from employees at all levels of the organization, including leadership, mid-level managers, and staff. External stakeholders or partners who interact with the company may also be included for a broader perspective.
Customer service training effectiveness: Respondents include employees who have undergone customer service training, their direct supervisors, and potentially customers who interact with these employees post-training to assess real-world application.
Innovation process review: Feedback is obtained from employees involved in the innovation process, including those who propose ideas, evaluate them, and implement them. This may also include customers or end-users who benefit from the innovations.
Supplier and vendor performance: Feedback is collected from internal employees who work directly with suppliers and vendors, such as procurement teams and department heads. Suppliers and vendors may also provide their perspective on the relationship.
Change management evaluation: Involves feedback from employees who are affected by organizational changes, including those directly involved in implementing changes, middle managers who oversee the process, and senior leaders who drive the change.
Employee engagement survey: This includes feedback from employees across all levels and departments of the organization. Leaders and managers also provide insights into overall engagement and morale from a higher-level perspective.
Health and safety program review: Feedback comes from employees at all levels, including those directly involved in safety practices, safety officers, and health and safety program administrators. Additionally, external auditors or consultants might provide their observations.

Create your 360 feedback template today