Jason Grills

Jason Grills is a technical writer. He often writes about topics such as emerging customer support products, trends in the customer support industry, and the financial impacts of using such tools.

How do you measure customer experience success
May 29, 2020

73% of consumers state that positive experiences increase their loyalty to a certain brand. At the same time, around 86% of millennials get influenced by negative reviews. How do you measure customer experience the right way?

Pointerpro
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