{"id":10473,"date":"2021-12-03T13:50:00","date_gmt":"2021-12-03T12:50:00","guid":{"rendered":"https://proweb.p.blends.be/?p=10473"},"modified":"2025-06-27T11:46:32","modified_gmt":"2025-06-27T09:46:32","slug":"8-tips-writing-conversational-emails","status":"publish","type":"post","link":"https://pointerpro.com/fr/blog/8-tips-writing-conversational-emails/","title":{"rendered":"Conversational emails: How to write marketing emails that convert"},"content":{"rendered":"\n<style>\n    #section-Z2d2hMx {\n        padding-top: 2.8rem;\n        padding-bottom: 6rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-Z2d2hMx {\n        ;\n        ;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #421f3c;\">\n    <div class=\"container-xl lazyblock-section lazyblock-section-Z2d2hMx-container  #421f3c custom-padding \" id=\"section-Z2d2hMx\"\n    style=\"opacity: 100%; background-color: #421f3c;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"></div>\n                <div class=\"row justify-content-center px-0 mx-0\">\n                <div class=\"col-lg-10 px-0 custom-padding row\">\n                    \n\n<style>\n    #heading-NVrQU .heading h1 {\n        color: #ffffff;\n        font-size: 3.125rem;\n        line-height: 4rem !important;\n    }\n\n    #heading-NVrQU {\n        margin-top: 0rem;\n        margin-bottom: 2rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-NVrQU {\n            margin-left: 0;\n            margin-right: 0;\n        }\n\n        .single #heading-NVrQU .heading h1 {\n            line-height: 3rem !important;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-heading-1-container lazyblock-heading-1-NVrQU  px-0\" id=\"heading-NVrQU\">\n    <div class=\"row heading lazyblock-heading-1 justify-content-start  lazyblock-heading-1-NVrQU\">\n        <div class=\"col-12 col-lg-12 text-start \">\n            <a class=\"heading-1-anchor heading-anchor\" id=\"conversational-emails-how-to-write-marketing-emails-that-convert\"></a>\n            <h1>Conversational emails: How to write marketing emails that convert</h1>\n        </div>\n    </div>\n</div>\n\n\n\n<style>\n    #heading-ZjhnMQ .heading h2 {\n        color: #f5f5f5;\n        font-size: 1.25rem;\n        line-height: 1.5rem !important;\n    }\n\n    #heading-ZjhnMQ {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-ZjhnMQ {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-ZjhnMQ date-and-author-container px-0\" id=\"heading-ZjhnMQ\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-start date-and-author lazyblock-heading-2-ZjhnMQ\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"written-december-3-2021-by-lori-wade\"></a>\n            <h2>Written December 3, 2021, by Lori Wade</h2>\n        </div>\n    </div>\n</div>\n\n                </div>\n        </div>\n    </div>\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n\n\n<style>\n    #section-hgwuz {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-hgwuz {\n        ;\n        ;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #ffffff;\">\n    <div class=\"container-xl lazyblock-section lazyblock-section-hgwuz-container  #ffffff custom-padding \" id=\"section-hgwuz\"\n    style=\"opacity: 100%; background-color: #ffffff;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"></div>\n                <div class=\"row justify-content-center px-0 mx-0\">\n                <div class=\"col-lg-10 px-0 custom-padding row\">\n                    \n\n<style>\n    .lazyblock-content-11szyA p,\n    .lazyblock-content-11szyA p a,\n    .lazyblock-content-11szyA h1,\n    .lazyblock-content-11szyA h2,\n    .lazyblock-content-11szyA h3,\n    .lazyblock-content-11szyA h4,\n    .lazyblock-content-11szyA h5 {\n        color: ;\n    }\n\n    #content-11szyA {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-11szyA {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-11szyA {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-11szyA-container  px-0 \"\n     id=\"content-11szyA\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-11szyA\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <p><em><strong>Last Updated: December 3, 2021</strong></em></p>\n<p>One of the successful ways of communicating with your consumers and prospective clients globally is by using email. It takes more than just clicking the send button to guarantee that your recipient will take their time to open your email, read it and respond to it.</p>\n<p>Businesses and individuals receive numerous emails from marketers that often end up unread, trashed, or worse: <a href=\"https://help.pointerpro.com/en/support/solutions/articles/35000041542-how-do-i-avoid-my-emails-being-marked-as-spam-\" target=\"_blank\" rel=\"noopener noreferrer\">marked as spam</a>. For your recipient to find your email worthy of their time, you must compose it in such a manner that will appeal to them as a person and not just as a consumer of your product.</p>\n<p>A majority of business professionals still prefer using email in their day to day business activities over other mediums, making it a critical tool for marketing your business. So how do you make sure that you make proper use of email when carrying out your marketing campaigns?</p>\n<p>Consider the following eight tips:</p>\n<p>&nbsp;</p>\n<h2><span style=\"color: #421f3c; font-size: 32px;\">1. Pick an interesting subject​​</span></h2>\n<p>Producing quality content, that’s what it’s all about. But extraordinary content doesn’t come cheap, so you better make sure to get the most out of your effort and investment. This can be done by publishing your content cross-media and in different ways.</p>\n<p>With these 9 tips, you’ll have the complete recipe to create your own remarkable content.</p>\n<p>A good <a href=\"https://www.voilanorbert.com/blog/sales-email-subject-lines/\" target=\"_blank\" rel=\"noopener noreferrer\">email subject line</a> has the most impact on your readers as it is what they will first see when they open their accounts, which also influences <a href=\"https://www.mailmodo.com/guides/email-deliverability/\" target=\"_blank\" rel=\"noopener\">email deliverability</a>. This is when the recipient decides whether to click your message and read it or move on past it.</p>\n<p>When a reader opens their email accounts and sees numerous messages, they will first browse through them and open the ones that will appeal to them. You need to keep your subject line short and to the point. A subject line that will only use two or three words will stand out to the reader grabbing the most attention. <a href=\"https://en.wikipedia.org/wiki/MailChimp\" target=\"_blank\" rel=\"noopener noreferrer\">An email subject line study</a> concluded that a short email subject line is preferable to long ones as time is an integral asset to most people.</p>\n<p> You can also use a question piquing the interest of the recipient who will want to find out the answer to it. It also stands out from the rest as it is not the norm in writing an email subject line and it immediately engages your reader.</p>\n<p>An example is:<br /><em>Have you ever been in love?</em></p>\n<p>Another approach is to captivate your reader’s interest without delivering the punch line. This will make them have to open your email to find out the rest.</p>\n<p>Using numbers in your subject line captures your reader’s attention as humans are attracted to digits. When you list them, the complicated topics are broken down into smaller parts easily making sense to the reader.</p>\n<p>An example is:<br /><em>7 Ways to get your work back on track</em></p>\n<p>You also need to be unique with your subject line, and this entails you knowing the audience that you are targeting and why they should pick your product instead of other similar ones.</p>\n<p>An example of such is:<br /><em>Jerry’s fries with a salad on top</em></p>\n<p>Your subject line can also be surprising and unexpected telling your reader a little-known fact about your company, a weird statistic or a quote that they are not used to hearing.</p>\n<p><a href=\"https://blogs.constantcontact.com/power-up-your-emails-by-adding-multimedia-the-right-way/#\" target=\"_blank\" rel=\"noopener noreferrer\">Including multimedia in your email</a> will put it a step ahead of the rest and you should ensure that your readers know about it right from the subject line. </p>\n<p>An example: </p>\n<p><em>Mary’s new video guide to fabulous cooking</em></p>\n<p><strong>Related reading:</strong> <a href=\"https://pointerpro.com/fr/blog/images-email-marketing-campaigns/\" target=\"_blank\" rel=\"noopener\">How to choose images for your email marketing campaigns to boost your CTR</a></p>        </div>\n    </div>\n</div>\n\n                </div>\n        </div>\n    </div>\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n\n\n<style>\n    #section-AX5Fd {\n        padding-top: 2.8rem;\n        padding-bottom: 1.8rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-AX5Fd {\n        ;\n        ;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #f5f5f5;\">\n    <div class=\"container-xl lazyblock-section lazyblock-section-AX5Fd-container  #f5f5f5 custom-padding \" id=\"section-AX5Fd\"\n    style=\"opacity: 100%; background-color: #f5f5f5;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"></div>\n                <div class=\"row justify-content-center px-0 mx-0\">\n                <div class=\"col-lg-10 px-0 custom-padding row\">\n                    \n\n<style>\n    .lazyblock-content-Z2ihY2Q p,\n    .lazyblock-content-Z2ihY2Q p a,\n    .lazyblock-content-Z2ihY2Q h1,\n    .lazyblock-content-Z2ihY2Q h2,\n    .lazyblock-content-Z2ihY2Q h3,\n    .lazyblock-content-Z2ihY2Q h4,\n    .lazyblock-content-Z2ihY2Q h5 {\n        color: ;\n    }\n\n    #content-Z2ihY2Q {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-Z2ihY2Q {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-Z2ihY2Q {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-Z2ihY2Q-container  px-0 \"\n     id=\"content-Z2ihY2Q\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-Z2ihY2Q\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <h2><span style=\"color: #421f3c; font-size: 32px;\">2. Avoid sales jargon​</span></h2>\n<p>Some phrases and words used in different professional circles should stay in those circles and should never make their way to an email that you are sending to a prospective client.</p>\n<p>Most of the time, your reader will not understand the jargon used making them lose interest in whatever you are selling. <b>Some of the jargon to avoid using include; Think outside the box, value-added, customer oriented, fully focused, we give 120%, drinking the Kool-Aid, service and best in class.</b></p>\n<p><b> </b>All of these terms are meaningless as every company considers itself as the best in its field and also seeks to please the customer at all times. When a prospective client reads this, they see a salesperson that engages someone in long conversations and wants them to purchase something without really explaining themselves.</p>\n<p><strong>Related reading</strong>: <a href=\"https://pointerpro.com/fr/blog/email-deliverability-6-steps-to-an-ideal-reputation-in-email-marketing/\" target=\"_blank\" rel=\"noopener\">6 steps to an ideal reputation in email marketing</a></p>        </div>\n    </div>\n</div>\n\n                </div>\n        </div>\n    </div>\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n\n\n<style>\n    #section-Z1AL6zA {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-Z1AL6zA {\n        ;\n        ;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #ffffff;\">\n    <div class=\"container-xl lazyblock-section lazyblock-section-Z1AL6zA-container  #ffffff custom-padding \" id=\"section-Z1AL6zA\"\n    style=\"opacity: 100%; background-color: #ffffff;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"></div>\n                <div class=\"row justify-content-center px-0 mx-0\">\n                <div class=\"col-lg-10 px-0 custom-padding row\">\n                    \n\n<style>\n    .lazyblock-content-1lo2Ve p,\n    .lazyblock-content-1lo2Ve p a,\n    .lazyblock-content-1lo2Ve h1,\n    .lazyblock-content-1lo2Ve h2,\n    .lazyblock-content-1lo2Ve h3,\n    .lazyblock-content-1lo2Ve h4,\n    .lazyblock-content-1lo2Ve h5 {\n        color: ;\n    }\n\n    #content-1lo2Ve {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-1lo2Ve {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-1lo2Ve {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-1lo2Ve-container  px-0 \"\n     id=\"content-1lo2Ve\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-1lo2Ve\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <h2><span style=\"color: #421f3c; font-size: 32px;\">3. Use a direct and friendly tone​​</span></h2>\n<p>While trying to sound professional, most emails end up lacking that human touch. You can be both professional and friendly without losing the business aspect of your message.</p>\n<p><br />Some of the <span style=\"font-weight: bolder;\">words to avoid</span> include: The use of pronouns such as I, we, us, ours, me, mine and my.</p>\n<p>It will help your email appear personal to the reader. You may use the following <span style=\"font-weight: bolder;\">guidelines to <a style=\"line-height: var( --e-global-typography-6f53e3b-line-height ); letter-spacing: var( --e-global-typography-6f53e3b-letter-spacing ); word-spacing: var( --e-global-typography-6f53e3b-word-spacing );\" href=\"https://menwithpens.ca/bullet-emails/\" target=\"_blank\" rel=\"noopener noreferrer\">make your email sound friendly</a></span> to the recipient:</p>\n<ul style=\"font-size: 16px; background-color: #ffffff;\">\n<li style=\"font-size: 16px;\">If you cannot fulfill something give the reader an alternative.</li>\n<li style=\"font-size: 16px;\">Avoid negative words and statements such as never, no and rejected.</li>\n<li style=\"font-size: 16px;\">End with a friendly sentence such as “if I can be of further assistance kindly.”</li>\n</ul>        </div>\n    </div>\n</div>\n\n                </div>\n        </div>\n    </div>\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n\n\n<style>\n    #section-Z1r9HNG {\n        padding-top: 2.8rem;\n        padding-bottom: 1.8rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-Z1r9HNG {\n        ;\n        ;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #f5f5f5;\">\n    <div class=\"container-xl lazyblock-section lazyblock-section-Z1r9HNG-container  #f5f5f5 custom-padding \" id=\"section-Z1r9HNG\"\n    style=\"opacity: 100%; background-color: #f5f5f5;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"></div>\n                <div class=\"row justify-content-center px-0 mx-0\">\n                <div class=\"col-lg-10 px-0 custom-padding row\">\n                    \n\n<style>\n    .lazyblock-content-1Qtpqn p,\n    .lazyblock-content-1Qtpqn p a,\n    .lazyblock-content-1Qtpqn h1,\n    .lazyblock-content-1Qtpqn h2,\n    .lazyblock-content-1Qtpqn h3,\n    .lazyblock-content-1Qtpqn h4,\n    .lazyblock-content-1Qtpqn h5 {\n        color: ;\n    }\n\n    #content-1Qtpqn {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-1Qtpqn {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-1Qtpqn {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-1Qtpqn-container  px-0 \"\n     id=\"content-1Qtpqn\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-1Qtpqn\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <h2><span style=\"font-size: 32px; color: #421f3c;\">4. Stop being dull​</span></h2>\n<p>When you write as though you are addressing a crowd, you lose touch with each reader; instead, write as if you are only targeting one reader. It will make your <a href=\"https://www.solitairebliss.com/blog/how-we-improved-our-email-open-rate\" target=\"_blank\" rel=\"noopener\">email engaging</a> and personal.</p>\n<p><strong>Avoid long sentences and paragraphs; allow your reader time to breathe. If your sentence is too long, break it into two making each one short and easy to read.</strong></p>\n<p><strong> </strong>Read your copy out loud, and if it feels boring to you, it is going to be annoying to your readers as well. Change it.</p>        </div>\n    </div>\n</div>\n\n                </div>\n        </div>\n    </div>\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n\n\n<style>\n    #section-ZiAeBf {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-ZiAeBf {\n        ;\n        ;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #ffffff;\">\n    <div class=\"container-xl lazyblock-section lazyblock-section-ZiAeBf-container  #ffffff custom-padding \" id=\"section-ZiAeBf\"\n    style=\"opacity: 100%; background-color: #ffffff;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"></div>\n                <div class=\"row justify-content-center px-0 mx-0\">\n                <div class=\"col-lg-10 px-0 custom-padding row\">\n                    \n\n<style>\n    .lazyblock-content-Z1T2sW0 p,\n    .lazyblock-content-Z1T2sW0 p a,\n    .lazyblock-content-Z1T2sW0 h1,\n    .lazyblock-content-Z1T2sW0 h2,\n    .lazyblock-content-Z1T2sW0 h3,\n    .lazyblock-content-Z1T2sW0 h4,\n    .lazyblock-content-Z1T2sW0 h5 {\n        color: ;\n    }\n\n    #content-Z1T2sW0 {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-Z1T2sW0 {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-Z1T2sW0 {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-Z1T2sW0-container  px-0 \"\n     id=\"content-Z1T2sW0\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-Z1T2sW0\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <h2><span style=\"color: #421f3c; font-size: 32px;\">5. Ensure that your email is useful​</span></h2>\n<p>Only write to your clients, subscribers or prospective clients when you have something valuable or useful to tell them. People hate wasting time reading something that at the end it will have been of no use to them.</p>\n<p>Also, do not write to them only when you need something from them, enquire if their last purchase was useful and if they require any assistance you are available.</p>\n<p><span style=\"font-weight: bolder;\">Be like a real friend.</span> Empathize with them and make readers feel like they are not alone and that you are on their side. Remember<a style=\"line-height: var( --e-global-typography-6f53e3b-line-height ); letter-spacing: var( --e-global-typography-6f53e3b-letter-spacing ); word-spacing: var( --e-global-typography-6f53e3b-word-spacing );\" href=\"https://www.hubspot.com/marketing-statistics\" target=\"_blank\" rel=\"noopener noreferrer\"> 86% of business professionals use email</a>, use it well.</p>        </div>\n    </div>\n</div>\n\n                </div>\n        </div>\n    </div>\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n\n\n<style>\n    #section-1QzF2G {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-1QzF2G {\n        ;\n        ;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #f5f5f5;\">\n    <div class=\"container-xl lazyblock-section lazyblock-section-1QzF2G-container  #f5f5f5 custom-padding \" id=\"section-1QzF2G\"\n    style=\"opacity: 100%; background-color: #f5f5f5;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"></div>\n                <div class=\"row justify-content-center px-0 mx-0\">\n                <div class=\"col-lg-10 px-0 custom-padding row\">\n                    \n\n<style>\n    .lazyblock-content-DLaOV p,\n    .lazyblock-content-DLaOV p a,\n    .lazyblock-content-DLaOV h1,\n    .lazyblock-content-DLaOV h2,\n    .lazyblock-content-DLaOV h3,\n    .lazyblock-content-DLaOV h4,\n    .lazyblock-content-DLaOV h5 {\n        color: ;\n    }\n\n    #content-DLaOV {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-DLaOV {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-DLaOV {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-DLaOV-container  px-0 \"\n     id=\"content-DLaOV\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-DLaOV\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <h2><span style=\"color: #421f3c; font-size: 32px;\">6. Put yourself in their shoes​​</span></h2>\n<p>Before you write that email, ask yourself, if I was a consumer what would I want to be told by the business own<b>er. Put yourself in your reader’s shoes to get an idea of what they want. </b>Which words would discourage you from opening that email and which ones would make you eager to read it.</p>\n<p>In turn, this will add that personal touches to your email making the reader feel like you are directly talking to them and that they are valued.</p>        </div>\n    </div>\n</div>\n\n                </div>\n        </div>\n    </div>\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n\n\n<style>\n    #section-Z1pO6ym {\n        padding-top: 2.8rem;\n        padding-bottom: 1.8rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-Z1pO6ym {\n        ;\n        ;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; \">\n    <div class=\"container-xl lazyblock-section lazyblock-section-Z1pO6ym-container   custom-padding \" id=\"section-Z1pO6ym\"\n    style=\"opacity: 100%; \">\n                        <div class=\"row justify-content-center px-0 mx-0\">\n                <div class=\"col-lg-10 px-0 custom-padding row\">\n                    \n\n<style>\n    .lazyblock-content-ZcwxE9 p,\n    .lazyblock-content-ZcwxE9 p a,\n    .lazyblock-content-ZcwxE9 h1,\n    .lazyblock-content-ZcwxE9 h2,\n    .lazyblock-content-ZcwxE9 h3,\n    .lazyblock-content-ZcwxE9 h4,\n    .lazyblock-content-ZcwxE9 h5 {\n        color: ;\n    }\n\n    #content-ZcwxE9 {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-ZcwxE9 {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-ZcwxE9 {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-ZcwxE9-container  px-0 \"\n     id=\"content-ZcwxE9\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-ZcwxE9\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <h2><span style=\"color: #421f3c; font-size: 32px;\">7. Promise something good​</span></h2>\n<p>People want a little more than they have or want things to be better than they are. If your product or service will give your readers more than they already got, state it in the email.</p>\n<p>It may make them happier, better at a business or in relationships, educate them or provide them with useful information to make them understand that. They will want to learn how to do it, making them read more of your email.</p>\n<p>If you are giving a reward, running a promotion or giving out prizes, ensure that the readers know this. They may want to participate and win themselves something.</p>\n<p>A <a href=\"https://www.emailmonday.com/email-addiction-email-marketing-research/\" target=\"_blank\" rel=\"noopener noreferrer\">recent study on email preferences</a> showed that 67% of people are totally fine with exchanging their email address for an incentive like free shipping or a gift card, and 39% already just to receive future promotions.</p>        </div>\n    </div>\n</div>\n\n                </div>\n        </div>\n    </div>\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n\n\n<style>\n    #section-Z3gUzU {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-Z3gUzU {\n        ;\n        ;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #f5f5f5;\">\n    <div class=\"container-xl lazyblock-section lazyblock-section-Z3gUzU-container  #f5f5f5 custom-padding \" id=\"section-Z3gUzU\"\n    style=\"opacity: 100%; background-color: #f5f5f5;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"></div>\n                <div class=\"row justify-content-center px-0 mx-0\">\n                <div class=\"col-lg-10 px-0 custom-padding row\">\n                    \n\n<style>\n    .lazyblock-content-ZTtXSs p,\n    .lazyblock-content-ZTtXSs p a,\n    .lazyblock-content-ZTtXSs h1,\n    .lazyblock-content-ZTtXSs h2,\n    .lazyblock-content-ZTtXSs h3,\n    .lazyblock-content-ZTtXSs h4,\n    .lazyblock-content-ZTtXSs h5 {\n        color: ;\n    }\n\n    #content-ZTtXSs {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-ZTtXSs {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-ZTtXSs {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-ZTtXSs-container  px-0 \"\n     id=\"content-ZTtXSs\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-ZTtXSs\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <h2><span style=\"color: #421f3c; font-size: 32px;\">8. Experiment​​</span></h2>\n<p>Do not rely only on strict guidelines on how to write an email, try being different, <a href=\"http://do%20not%20rely%20only%20on%20strict%20guidelines%20on%20how%20to%20write%20an%20email,%20try%20being%20different,%20experiment%20with%20various%20strategies%20and%20approaches%20to%20see%20how%20they%20work.%20when%20you%20stop%20following%20the%20set%20formula%20and%20write%20from%20your%20heart%20or%20become%20creative%20with%20your%20email,%20you%20will%20be%20surprised%20how%20many%20people%20might%20like%20it.%20when%20you%20write%20using%20set%20rules,%20your%20email%20will%20sound%20like%20a%20thousand%20others%20out%20there%20and%20will%20bore%20your%20readers%20as%20they%20have%20already%20read%20one%20just%20like%20it./\" target=\"_blank\" rel=\"noopener\">experiment with various strategies</a> and approaches to see how they work. When you stop following the set formula and write from your heart or become creative with your email, you will be surprised how many people might like it.</p>\n<p>When you write using set rules, your email will sound like a thousand others out there and will bore your readers as they have already read one just like it.</p>        </div>\n    </div>\n</div>\n\n                </div>\n        </div>\n    </div>\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n\n\n<style>\n    #section-ZYwxIe {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-ZYwxIe {\n        ;\n        ;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #ffffff;\">\n    <div class=\"container-xl lazyblock-section lazyblock-section-ZYwxIe-container  #ffffff custom-padding \" id=\"section-ZYwxIe\"\n    style=\"opacity: 100%; background-color: #ffffff;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"></div>\n                <div class=\"row justify-content-center px-0 mx-0\">\n                <div class=\"col-lg-10 px-0 custom-padding row\">\n                    \n\n<style>\n    .lazyblock-content-2kyha p,\n    .lazyblock-content-2kyha p a,\n    .lazyblock-content-2kyha h1,\n    .lazyblock-content-2kyha h2,\n    .lazyblock-content-2kyha h3,\n    .lazyblock-content-2kyha h4,\n    .lazyblock-content-2kyha h5 {\n        color: ;\n    }\n\n    #content-2kyha {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-2kyha {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-2kyha {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-2kyha-container  px-0 \"\n     id=\"content-2kyha\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-2kyha\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <h2><span style=\"color: #421f3c; font-size: 32px;\">9. (Bonus tip) Use automation tools to send emails​​​</span></h2>\n<p>Writing an email is time-consuming but the tips above will help you do it quickly and like a pro. After that, you come to the stage of <a style=\"line-height: var( --e-global-typography-6f53e3b-line-height ); letter-spacing: var( --e-global-typography-6f53e3b-letter-spacing ); word-spacing: var( --e-global-typography-6f53e3b-word-spacing );\" href=\"https://www.rightinbox.com/features/recurring-emails\" target=\"_blank\" rel=\"noopener\">sending regular emails to people</a>. This is no less time-consuming task but you can do it easily and quickly. You only need to find the <a style=\"line-height: var( --e-global-typography-6f53e3b-line-height ); letter-spacing: var( --e-global-typography-6f53e3b-letter-spacing ); word-spacing: var( --e-global-typography-6f53e3b-word-spacing );\" href=\"https://encharge.io/best-marketing-automation-tools/\" target=\"_blank\" rel=\"noopener noreferrer\">right automation tool</a>, something like email drip campaigns. Make sure your email security is on point to avoid <a href=\"https://powerdmarc.com/why-is-dmarc-failing/\" target=\"_blank\" rel=\"noopener\">DMARC fail</a> errors.</p>\n<p><a style=\"line-height: var( --e-global-typography-6f53e3b-line-height ); letter-spacing: var( --e-global-typography-6f53e3b-letter-spacing ); word-spacing: var( --e-global-typography-6f53e3b-word-spacing );\" href=\"https://sendpulse.com/support/glossary/drip-email-campaign\" target=\"_blank\" rel=\"noopener noreferrer\">Drip emails are</a> a set of emails sent to recipients automatically according to the schedule and triggers (the predefined actions that the recipients perform). It won’t take you much time to compose the <a href=\"https://www.engagebay.com/marketing/email-sequences\" target=\"_blank\" rel=\"noopener\">sequence of emails</a> and you will surely save time sending follow-ups. Thanks to such a tool, you will always keep leads, clients, and subscribers engaged and well-informed.</p>\n<p>As an example, here&#8217;s a Pointerpro help video on how to set up automatic follow-up emails for people that take a Pointerpro-built questionnaire:</p>\n<p><iframe title=\"YouTube video player\" src=\"https://www.youtube.com/embed/9LGeFzGwQ3c?si=jzmdEEGLwvPSSaHC\" width=\"100%\" height=\"500\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"></iframe></p>\n<h2><span style=\"color: #421f3c; font-size: 32px;\">Conclusion​</span></h2>\n<p>Writing an email is not all about just sending words and statistics to your readers. You need to be personal and <a style=\"line-height: var( --e-global-typography-6f53e3b-line-height ); letter-spacing: var( --e-global-typography-6f53e3b-letter-spacing ); word-spacing: var( --e-global-typography-6f53e3b-word-spacing );\" href=\"http://www.smalltownmarketing.com/selling_product_benefits.html\" target=\"_blank\" rel=\"noopener noreferrer\">highlight the benefits of using your product or service</a>.</p>\n<p>You should care about your consumers genuinely and add a personality to your emails. Do not let your emails sound automated as many clients will skip out as it lacks a personal touch. Make sure you give precise information about your company and its products, and research on your clientele.</p>\n<p>Your email should appeal to the customer/client and not to you! Follow these 8 tips and boost your <a style=\"line-height: var( --e-global-typography-6f53e3b-line-height ); letter-spacing: var( --e-global-typography-6f53e3b-letter-spacing ); word-spacing: var( --e-global-typography-6f53e3b-word-spacing );\" href=\"https://acowebs.com/email-marketing-strategies/\" target=\"_blank\" rel=\"noopener\">email marketing</a> campaign.</p>\n<p><strong>Related reading:</strong> <a href=\"https://pointerpro.com/fr/blog/4-ways-surveys-can-supercharge-your-email-marketing/\">4 Ways surveys can supercharge your email marketing</a></p>        </div>\n    </div>\n</div>\n\n                </div>\n        </div>\n    </div>\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n\n\n<style>\n    #section-xyxh0 {\n        padding-top: 0rem;\n        padding-bottom: 2.8rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-xyxh0 {\n        ;\n        ;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #ffffff;\">\n    <div class=\"container-xl lazyblock-section lazyblock-section-xyxh0-container  #ffffff custom-padding \" id=\"section-xyxh0\"\n    style=\"opacity: 100%; background-color: #ffffff;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"></div>\n                <div class=\"row justify-content-center px-0 mx-0\">\n                <div class=\"col-lg-10 px-0 custom-padding row\">\n                    \n\n<style>\n    #section-ZkPlMD {\n        padding-top: 2.8rem;\n        padding-bottom: 0rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-ZkPlMD {\n        ;\n        ;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #421f3c;\">\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n    <div class=\"container-fluid lazyblock-section lazyblock-section-ZkPlMD-container  \" id=\"section-ZkPlMD\"\n         style=\"opacity: 100%; background-color: #421f3c;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"></div>\n                <div class=\"container-md \">\n            <div class=\"row col-lg-12\">\n                \n\n<style>\n    #content-image-ZsQap8 {\n        padding-top: 0rem;\n        padding-bottom: 0rem;\n    }\n\n        \n    @media (max-width: 767.98px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n    }\n\n    #content-image-ZsQap8 {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-image-ZsQap8 .content-wrapper {\n        padding-left: 0rem;\n        padding-right: 0rem;\n    }\n\n    @media (max-width: 768px) {\n        #content-image-ZsQap8 .content-wrapper {\n            padding-left: 0 !important;\n        }\n    }\n\n    @media (max-width: 1440px) {\n        #section-ZsQap8 {\n            //padding-left: -2.8rem;\n        }\n    }\n\n    \n /*   .lazyblock-content-image-container {\n        position: relative;\n    }*/\n\n</style>\n\n<div class=\"lazyblock-content-image-container lazyblock-content-image-ZsQap8-container -container px-0 mx-0\">\n    <div class=\"row lazyblock-content-image \"\n         id=\"content-image-ZsQap8\">\n        <div class=\"content-wrapper col-lg-6 col-12 pe-4 mb-lg-0 mb-4 order-1\">\n            <div class=\"d-flex flex-centered h-100\">\n                                                <div class=\"d-flex flex-wrap\">\n                    <div class=\"container-md px-0\">\n                        <div class=\"row lazyblock-content justify-content-start\">\n                            <div class=\"col-12 col-lg-12 text-start ps-4\">\n                    \n\n<style>\n    #heading-ZvLLaC .heading h2 {\n        color: #ffffff;\n        font-size: 2rem;\n        line-height: 3rem !important;\n    }\n\n    #heading-ZvLLaC {\n        margin-top: 0rem;\n        margin-bottom: 2rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-ZvLLaC {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-ZvLLaC  px-0\" id=\"heading-ZvLLaC\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-start  lazyblock-heading-2-ZvLLaC\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"create-your-own-assessment-for-free\"></a>\n            <h2>Create your own assessment <br>for free!</h2>\n        </div>\n    </div>\n</div>\n\n\n<div class=\"row lazyblock-cta w-100\">\n    <div class=\"col-lg-12 text-start\">\n        <a class=\"btn btn-primary  \" href=\"https://app.pointerpro.com/register?trial=true&amp;plan=professional\" target=\"_self\">Get started today</a>\n    </div>\n</div>\n\n                            </div>\n                        </div>\n                    </div>\n                </div>\n            </div>\n        </div>\n        <div class=\"image-wrapper col-lg-6 order-2\">\n            <div class=\"d-flex flex-centered h-100\">\n                                                                    <img decoding=\"async\" class=\"on-the-fly-ZsQap8\" src=\"https://pointerpro.com/wp-content/uploads/PP-BANNER-GetStartedToday.png\"\n                         alt=\"\" title=\"\"/>\n                            </div>\n        </div>\n    </div>\n</div>\n\n<script>\n    document.addEventListener(\"DOMContentLoaded\", function() {\n        var containers = document.querySelectorAll('.lazyblock-content-image-container');\n\n        function checkViewport() {\n            var screenWidth = window.innerWidth;\n            if (screenWidth > 320 && screenWidth <= 768) {\n                containers.forEach(function(container) {\n                    container.classList.remove('px-0', 'mx-0');\n                });\n            } else {\n                containers.forEach(function(container) {\n                    container.classList.add('px-0', 'mx-0');\n                });\n            }\n        }\n\n        checkViewport();\n\n        window.addEventListener('resize', checkViewport);\n    });\n\n</script>\n            </div>\n        </div>\n    </div>\n<!-- end -->\n\n\n                </div>\n        </div>\n    </div>\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n\n\n<style>\n    #section-a84yh {\n        padding-top: 0rem;\n        padding-bottom: 2.8rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-a84yh {\n        ;\n        ;\n        }\n    }\n\n        .custom-padding {\n        padding-right: 0 !important;\n        padding-left: 0 !important;\n    }\n    @media (max-width: 1024px) {\n        .custom-padding {\n            padding-right: var(--bs-gutter-x, .75rem) !important;\n            padding-left: var(--bs-gutter-x, .75rem) !important;\n        }\n    }\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; \">\n    <div class=\"container-xl lazyblock-section lazyblock-section-a84yh-container recommended-reading-single-post-container  custom-padding \" id=\"section-a84yh\"\n    style=\"opacity: 100%; \">\n                        <div class=\"row justify-content-center px-0 mx-0\">\n                <div class=\"col-lg-12 px-0 custom-padding row\">\n                    \n\n<style>\n    #heading-x540R .heading h2 {\n        color: #ff7418;\n        font-size: 1.5rem;\n        line-height: 2rem !important;\n    }\n\n    #heading-x540R {\n        margin-top: 0rem;\n        margin-bottom: 2rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-x540R {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-x540R  px-0\" id=\"heading-x540R\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-start  lazyblock-heading-2-x540R\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"recommended-reading\"></a>\n            <h2>Recommended Reading</h2>\n        </div>\n    </div>\n</div>\n\n\n<div class=\"container-md lazyblock-teasers \">\n\n    \n    \n            <div class=\"row-wrapper child row row-cols-1 row-cols-lg-2 row-cols-xl-3 grid-gutter\" id=\"content_1w1IG6\">\n                                                <div class=\"col pb-5\">\n                        <div class=\"card h-100 px-0 recommended-posts\">\n    <div class=\"recommended-item-wrapper\">\n        <div class=\"recommended-item-card\">\n                            <div class=\"recommended-item-img-wrapper\">\n                    <img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/Scherm_afbeelding-2023-03-17-om-16.59.20-1024x597-1.png\" class=\"recommended-item-img\" alt=\"Improve your online presence: 10 key aspects to focus on for scale-up businesses\">\n                </div>\n                        <div class=\"recommended-item-body flex-column h-100\">\n                <div class=\"recommended-item-title\">\n                    <h4><a href=\"https://pointerpro.com/fr/blog/online-presence/\">Improve your online presence: 10 key aspects to focus on for scale-up businesses</a></h4>\n                </div>\n                <div class=\"recommended-item-excerpt\">\n                    <p>This post explains the important aspects of an online presence and analyzes the...</p>\n                </div>\n            </div>\n            <div class=\"recommended-item-cta\">\n                <a href=\"https://pointerpro.com/fr/blog/online-presence/\" class=\"arrow d-flex align-items-center\">\n           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Consider these 8 tips when you start writing.</p>\n","protected":false},"author":61,"featured_media":18833,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"topic":[409,416],"class_list":["post-10473","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general-en","topic-consultancy-coaching","topic-questionnaire-report-tips"],"acf":[],"_links":{"self":[{"href":"https://pointerpro.com/fr/wp-json/wp/v2/posts/10473","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https://pointerpro.com/fr/wp-json/wp/v2/posts"}],"about":[{"href":"https://pointerpro.com/fr/wp-json/wp/v2/types/post"}],"author":[{"embeddable":true,"href":"https://pointerpro.com/fr/wp-json/wp/v2/users/61"}],"replies":[{"embeddable":true,"href":"https://pointerpro.com/fr/wp-json/wp/v2/comments?post=10473"}],"version-history":[{"count":17,"href":"https://pointerpro.com/fr/wp-json/wp/v2/posts/10473/revisions"}],"predecessor-version":[{"id":19659,"href":"https://pointerpro.com/fr/wp-json/wp/v2/posts/10473/revisions/19659"}],"wp:featuredmedia":[{"embeddable":true,"href":"https://pointerpro.com/fr/wp-json/wp/v2/media/18833"}],"wp:attachment":[{"href":"https://pointerpro.com/fr/wp-json/wp/v2/media?parent=10473"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https://pointerpro.com/fr/wp-json/wp/v2/categories?post=10473"},{"taxonomy":"post_tag","embeddable":true,"href":"https://pointerpro.com/fr/wp-json/wp/v2/tags?post=10473"},{"taxonomy":"topic","embeddable":true,"href":"https://pointerpro.com/fr/wp-json/wp/v2/topic?post=10473"}],"curies":[{"name":"wp","href":"https://api.w.org/{rel}","templated":true}]}}