{"id":7715,"date":"2024-06-26T11:12:43","date_gmt":"2024-06-26T09:12:43","guid":{"rendered":"https://proweb.p.blends.be/?page_id=7715"},"modified":"2025-02-06T15:45:37","modified_gmt":"2025-02-06T14:45:37","slug":"customer-service-quiz","status":"publish","type":"page","link":"https://pointerpro.com/fr/customer-service-quiz/","title":{"rendered":"Customer service quiz"},"content":{"rendered":"\n<style>\n    #section-1xUQAE {\n        padding-top: 0rem;\n        padding-bottom: 0rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-1xUQAE {\n        ;\n        ;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #421f3c;\">\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n    <div class=\"container-fluid lazyblock-section lazyblock-section-1xUQAE-container  \" id=\"section-1xUQAE\"\n         style=\"opacity: 100%; background-color: #421f3c;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"></div>\n                <div class=\"container-md \">\n            <div class=\"row col-lg-12\">\n                \n\n<style>\n    #column-1yQ10N {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n        padding-left:0rem;\n        padding-right:8rem;\n    }\n\n    @media (max-width: 768px) {\n        .lazyblock-column {\n            flex: auto;\n        }\n    }\n</style>\n\n    <div class=\"col col-lg-6 lazyblock-column lazyblock-column-1yQ10N  \" id=\"column-1yQ10N\"\n    style=\"opacity: 100%; \">\n                            \n\n<style>\n    #heading-Z1zNhC0 .heading h1 {\n        color: #ffffff;\n        font-size: 3.5rem;\n        line-height: 3.5rem !important;\n    }\n\n    #heading-Z1zNhC0 {\n        margin-top: 0rem;\n        margin-bottom: 1.875rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-Z1zNhC0 {\n            margin-left: 0;\n            margin-right: 0;\n        }\n\n        .single #heading-Z1zNhC0 .heading h1 {\n            line-height: 3rem !important;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-heading-1-container lazyblock-heading-1-Z1zNhC0  px-0\" id=\"heading-Z1zNhC0\">\n    <div class=\"row heading lazyblock-heading-1 justify-content-start  lazyblock-heading-1-Z1zNhC0\">\n        <div class=\"col-12 col-lg-10 text-start \">\n            <a class=\"heading-1-anchor heading-anchor\" id=\"customer-service-quiz\"></a>\n            <h1>Customer service quiz</h1>\n        </div>\n    </div>\n</div>\n\n\n\n<style>\n    .lazyblock-content-vj4A1 p,\n    .lazyblock-content-vj4A1 p a,\n    .lazyblock-content-vj4A1 h1,\n    .lazyblock-content-vj4A1 h2,\n    .lazyblock-content-vj4A1 h3,\n    .lazyblock-content-vj4A1 h4,\n    .lazyblock-content-vj4A1 h5 {\n        color: #ffffff;\n    }\n\n    #content-vj4A1 {\n        margin-top: 0rem;\n        margin-bottom: 1.5rem;\n    }\n\n    #content-vj4A1 {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-vj4A1 {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-vj4A1-container  px-0 \"\n     id=\"content-vj4A1\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-vj4A1\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <p>What makes a happy customer – and have you got it? Finding out the answers to these questions must be high on a customer service team’s list of priorities.</p>\n<p>After all, if your customers’ trust and like your organization, its sales will be stronger, its reputation will be greater, and it will retain good staff members more easily. So, what do they think right now?</p>\n<p>It could be painfully clear that your service isn’t great, but you might not be sure how to improve it. On the other hand, you may be streets ahead of your competitors when it comes to customer satisfaction, but you wonder how long that will last.</p>        </div>\n    </div>\n</div>\n\n    </div>\n\n\n\n\n<style>\n    #column-a5P5g {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n        ;\n        ;\n    }\n\n    @media (max-width: 768px) {\n        .lazyblock-column {\n            flex: auto;\n        }\n    }\n</style>\n\n    <div class=\"col col-lg-6 lazyblock-column lazyblock-column-a5P5g  \" id=\"column-a5P5g\"\n    style=\"opacity: 100%; \">\n                            \n\n<div class=\"lazyblock-embed-Z1pLswU-container \">\n    <div id=\"lazyblock-embed-Z1pLswU\" class=\"row mx-0 lazyblock-embed text-center\">\n        <iframe class=\"embed-survey\" src=\"https://s.pointerpro.com/get-in-touch\"></iframe>    </div>\n</div>\n\n    </div>\n\n\n            </div>\n        </div>\n    </div>\n<!-- end -->\n\n\n\n\n<style>\n    #section-Z27FCTS {\n        padding-top: 0rem;\n        padding-bottom: 0rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-Z27FCTS {\n        ;\n        ;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #421f3c;\">\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n    <div class=\"container-fluid lazyblock-section lazyblock-section-Z27FCTS-container  \" id=\"section-Z27FCTS\"\n         style=\"opacity: 100%; background-color: #421f3c;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"></div>\n                <div class=\"container-md \">\n            <div class=\"row col-lg-12\">\n                \n\n<style>\n    .lazyblock-content-6T5MI p,\n    .lazyblock-content-6T5MI p a,\n    .lazyblock-content-6T5MI h1,\n    .lazyblock-content-6T5MI h2,\n    .lazyblock-content-6T5MI h3,\n    .lazyblock-content-6T5MI h4,\n    .lazyblock-content-6T5MI h5 {\n        color: #ffffff;\n    }\n\n    #content-6T5MI {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-6T5MI {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-6T5MI {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-6T5MI-container   \"\n     id=\"content-6T5MI\">\n    <div class=\"row lazyblock-content justify-content-center  lazyblock-content-6T5MI\">\n        <div class=\"col-12 col-lg-12 text-center\">\n            <h4><span style=\"font-size: 20px;\"><strong>More than 1.500 companies and consultants use Pointerpro</strong></span></h4>        </div>\n    </div>\n</div>\n\n\n\n<style>\n    #lazyblock-carousel-SQdUD {\n        padding-top: 1.8rem;\n        padding-bottom: 1.8rem;\n    }\n</style>\n\n<div class=\"container-md lazyblock-carousel-container lazyblock-carousel-SQdUD-container \" id=\"lazyblock-carousel-SQdUD\">\n    <div class=\"row mx-0 lazyblock-carousel justify-content-center carousel-wrapper lazyblock-carousel-SQdUD\">\n        <div class=\"col-12 col-lg-12 px-0 pointerpro-carousel-inner-wrapper\"\n            data-slides-to-show=\"5\"\n            data-slides-to-show-mobile=\"2\"\n            data-arrows=\"false\"\n        >\n                            <div>\n                                                <img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/Deloitte-7.png\" alt=\"Deloitte 7\">\n                                    </div>\n                            <div>\n                                                <img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/logo-meta-151x52-2.png\" alt=\"logo meta 151x52 2\">\n                                    </div>\n                            <div>\n                                                <img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/logo-ethos-energy-151x52-1.png\" alt=\"logo ethos energy 151x52 1\">\n                                    </div>\n                            <div>\n                                                <img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/logo-accor-hotels-151x52-1.png\" alt=\"logo accor hotels 151x52 1\">\n                                    </div>\n                            <div>\n                                                <img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/logo-meta-151x52-1.png\" alt=\"logo Hexagon 151x52 1\">\n                                    </div>\n                            <div>\n                                                <img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/AstraZeneca-logo-6.png\" alt=\"AstraZeneca logo 6\">\n                                    </div>\n                            <div>\n                                                <img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/logo-capgemini-151x52-1.png\" alt=\"logo capgemini 151x52 1\">\n                                    </div>\n                            <div>\n                                                <img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/manpower-2-6.png\" alt=\"manpower 2 6\">\n                                    </div>\n                            <div>\n                                                <img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/johnson_johnson-5.png\" alt=\"johnson johnson 5\">\n                                    </div>\n                    </div>\n    </div>\n</div>\n\n            </div>\n        </div>\n    </div>\n<!-- end -->\n\n\n\n\n<style>\n    #section-Z12LJzt {\n        padding-top: 6rem;\n        padding-bottom: 6rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-Z12LJzt {\n        ;\n        ;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #ffffff;\">\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n    <div class=\"container-fluid lazyblock-section lazyblock-section-Z12LJzt-container  \" id=\"section-Z12LJzt\"\n         style=\"opacity: 100%; background-color: #ffffff;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"></div>\n                <div class=\"container-md \">\n            <div class=\"row col-lg-12\">\n                \n\n<style>\n    #content-cta-fTcPp {\n        padding-top: 0rem;\n        padding-bottom: 0rem;\n    }\n\n    @media (max-width: 767.98px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n    }\n\n    #content-image-fTcPp {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n</style>\n\n<div class=\"lazyblock-content-cta-container lazyblock-content-cta-fTcPp-container -container px-0 mx-0\">\n    <div class=\"row lazyblock-content-cta\"\n         id=\"content-cta-fTcPp\">\n        <div class=\"content-wrapper col-lg-9 col-12 pe-4 mb-lg-0 mb-4 order-1\">\n            <div class=\"d-flex flex-centered h-100\">\n                <div class=\"d-flex flex-wrap\">\n                    \n\n<style>\n    .lazyblock-content-Z28X1ke p,\n    .lazyblock-content-Z28X1ke p a,\n    .lazyblock-content-Z28X1ke h1,\n    .lazyblock-content-Z28X1ke h2,\n    .lazyblock-content-Z28X1ke h3,\n    .lazyblock-content-Z28X1ke h4,\n    .lazyblock-content-Z28X1ke h5 {\n        color: ;\n    }\n\n    #content-Z28X1ke {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-Z28X1ke {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-Z28X1ke {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-Z28X1ke-container  px-0 \"\n     id=\"content-Z28X1ke\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-Z28X1ke\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <h4><span style=\"font-size: 36px;\"><span style=\"color: #96a0a0;\">Curious how it works?</span> <span style=\"color: #421f3c;\">Give it a go!</span></span></h4>        </div>\n    </div>\n</div>\n\n                </div>\n            </div>\n        </div>\n        <div class=\"cta-wrapper col-lg-3 order-1 pe-0\">\n            <div class=\"flex-centered h-100\">\n                <div class=\"col-lg-12 d-flex justify-content-end\">\n                                            <a class=\"btn btn-primary  \"\n                           href=\"https://app.pointerpro.com/register?plan=professional&#038;trial=true&#038;email=\" target=\"_blank\">\n                            Try this example                        </a>\n                                    </div>\n            </div>\n        </div>\n    </div>\n</div>\n\n<script>\n    document.addEventListener(\"DOMContentLoaded\", function () {\n        var containers = document.querySelectorAll('.lazyblock-content-image-container');\n\n        function checkViewport() {\n            var screenWidth = window.innerWidth;\n            if (screenWidth > 320 && screenWidth <= 768) {\n                containers.forEach(function (container) {\n                    container.classList.remove('px-0', 'mx-0');\n                });\n            } else {\n                containers.forEach(function (container) {\n                    container.classList.add('px-0', 'mx-0');\n                });\n            }\n        }\n\n        checkViewport();\n\n        window.addEventListener('resize', checkViewport);\n    });\n\n</script>\n            </div>\n        </div>\n    </div>\n<!-- end -->\n\n\n\n\n<style>\n    #section-2bcyjv {\n        padding-top: 0rem;\n        padding-bottom: 6rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-2bcyjv {\n        padding-left:5.3rem;\n        padding-right:5.3rem;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; \">\n    <div class=\"container-xl lazyblock-section lazyblock-section-2bcyjv-container   custom-padding d-none d-xl-block\" id=\"section-2bcyjv\"\n    style=\"opacity: 100%; \">\n                        <div class=\"row justify-content-center px-0 mx-0\">\n                <div class=\"col-lg-12 px-0 custom-padding row\">\n                    \n\n<div class=\"lazyblock-embed-u95IC-container \">\n    <div id=\"lazyblock-embed-u95IC\" class=\"row mx-0 lazyblock-embed text-center\">\n        <iframe class=\"embed-survey\" src=\"https://s.pointerpro.com/customer-quiz\"></iframe>    </div>\n</div>\n\n                </div>\n        </div>\n    </div>\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n\n\n<style>\n    #section-Zd2Fgr {\n        padding-top: 0rem;\n        padding-bottom: 0rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-Zd2Fgr {\n        ;\n        ;\n        }\n    }\n\n        .custom-padding {\n        padding-right: 0 !important;\n        padding-left: 0 !important;\n    }\n    @media (max-width: 1024px) {\n        .custom-padding {\n            padding-right: var(--bs-gutter-x, .75rem) !important;\n            padding-left: var(--bs-gutter-x, .75rem) !important;\n        }\n    }\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #421f3c;\">\n    <div class=\"container-xl lazyblock-section lazyblock-section-Zd2Fgr-container  #421f3c custom-padding d-none d-xl-block\" id=\"section-Zd2Fgr\"\n    style=\"opacity: 100%; background-color: #421f3c;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"></div>\n                <div class=\"row justify-content-center px-0 mx-0\">\n                <div class=\"col-lg-12 px-0 custom-padding row\">\n                    \n\n<style>\n    #column-Zlp6jc {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n        ;\n        ;\n    }\n\n    @media (max-width: 768px) {\n        .lazyblock-column {\n            flex: auto;\n        }\n    }\n</style>\n\n    <div class=\"col col-lg-3 lazyblock-column lazyblock-column-Zlp6jc  \" id=\"column-Zlp6jc\"\n    style=\"opacity: 100%; \">\n                            \n\n<style>\n    #inner-section-1Ys76V {\n        padding-top: 0rem;\n        padding-bottom: 2.8rem;\n        padding-left:0rem;\n        ;\n    }\n</style>\n\n<!-- if container is fluid -->\n    <div class=\"container-fluid lazyblock-inner-section lazyblock-inner-section-1Ys76V-container  \" id=\"inner-section-1Ys76V\"\n    style=\"opacity: 100%; \">\n                        <div class=\"container-md\">\n            <div class=\"row \">\n                <div class=\"col-lg-12 px-0\">\n                    \n\n<style>\n    .lazyblock-content-Z1SsFQe p,\n    .lazyblock-content-Z1SsFQe p a,\n    .lazyblock-content-Z1SsFQe h1,\n    .lazyblock-content-Z1SsFQe h2,\n    .lazyblock-content-Z1SsFQe h3,\n    .lazyblock-content-Z1SsFQe h4,\n    .lazyblock-content-Z1SsFQe h5 {\n        color: #ffffff;\n    }\n\n    #content-Z1SsFQe {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-Z1SsFQe {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-Z1SsFQe {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-fluid lazyblock-content-container lazyblock-content-Z1SsFQe-container  px-0\"\n     id=\"content-Z1SsFQe\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-Z1SsFQe\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <h2><span style=\"font-size: 30px;\">Pointerpro’s customer service quiz offers you: </span></h2>        </div>\n    </div>\n</div>\n\n                </div>\n            </div>\n        </div>\n    </div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n    </div>\n\n\n\n\n<style>\n    #column-1l1j8W {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n        ;\n        ;\n    }\n\n    @media (max-width: 768px) {\n        .lazyblock-column {\n            flex: auto;\n        }\n    }\n</style>\n\n    <div class=\"col col-lg-3 lazyblock-column lazyblock-column-1l1j8W  \" id=\"column-1l1j8W\"\n    style=\"opacity: 100%; \">\n                            \n\n<style>\n    #inner-section-Z1H7Ho4 {\n        padding-top: 0rem;\n        padding-bottom: 2.8rem;\n        ;\n        ;\n    }\n</style>\n\n<!-- if container is fluid -->\n<!-- end -->\n\n<!-- if container is MD -->\n    <div class=\"container-md lazyblock-inner-section lazyblock-inner-section-Z1H7Ho4-container \" id=\"inner-section-Z1H7Ho4\"\n         style=\"opacity: 100%; \">\n                        <div class=\"row \">\n            <div class=\"col-lg-12\">\n                \n\n<style>\n    #image-sUMr0 {\n        padding-top: 0rem;\n        padding-bottom: 0rem;\n    }\n            @media (max-width: 767.98px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n    }\n</style>\n\n<div class=\"lazyblock-image-container p-0\">\n    <div class=\"row lazyblock-image left lazyblock-image-sUMr0 \" id=\"image-sUMr0\">\n        <div class=\"col-12 col-lg-8 image\">\n                            <img decoding=\"async\" class=\"\" src=\"https://pointerpro.com/wp-content/uploads/white-label-icon-150x150-1-pst43mxm9z4ggtv0btbxrjtrrbn4b7nd5u0m88n4sg.png\" alt=\"white label icon 150x150 1 pst43mxm9z4ggtv0btbxrjtrrbn4b7nd5u0m88n4sg\" title=\"white label icon 150x150 1 pst43mxm9z4ggtv0btbxrjtrrbn4b7nd5u0m88n4sg\"/>\n                        </div>\n    </div>\n</div>\n\n\n\n<style>\n    #heading-1wnfDz .heading h2 {\n        color: #ffffff;\n        font-size: 1.125rem;\n        line-height: 2rem !important;\n    }\n\n    #heading-1wnfDz {\n        margin-top: 1rem;\n        margin-bottom: 1.5rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-1wnfDz {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-1wnfDz  px-0\" id=\"heading-1wnfDz\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-start  lazyblock-heading-2-1wnfDz\">\n        <div class=\"col-12 col-lg-10 text-start\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"full-white-label-option\"></a>\n            <h2>Full white label option</h2>\n        </div>\n    </div>\n</div>\n\n\n\n<style>\n    .lazyblock-content-ZRxjUI p,\n    .lazyblock-content-ZRxjUI p a,\n    .lazyblock-content-ZRxjUI h1,\n    .lazyblock-content-ZRxjUI h2,\n    .lazyblock-content-ZRxjUI h3,\n    .lazyblock-content-ZRxjUI h4,\n    .lazyblock-content-ZRxjUI h5 {\n        color: #ffffff;\n    }\n\n    #content-ZRxjUI {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-ZRxjUI {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-ZRxjUI {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-ZRxjUI-container   \"\n     id=\"content-ZRxjUI\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-ZRxjUI\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <p>No trace of Pointerpro anywhere! Custom URLs and custom branding options make mobile assessments look like a custom-made native app. All thanks to our <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https://help.pointerpro.com/en/support/solutions/articles/35000050391-white-labeling\">white label option</a></span>.</p>        </div>\n    </div>\n</div>\n\n            </div>\n        </div>\n    </div>\n<!-- end -->\n\n\n    </div>\n\n\n\n\n<style>\n    #column-R9NPi {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n        ;\n        ;\n    }\n\n    @media (max-width: 768px) {\n        .lazyblock-column {\n            flex: auto;\n        }\n    }\n</style>\n\n    <div class=\"col col-lg-3 lazyblock-column lazyblock-column-R9NPi  \" id=\"column-R9NPi\"\n    style=\"opacity: 100%; \">\n                            \n\n<style>\n    #inner-section-ZaJbt {\n        padding-top: 0rem;\n        padding-bottom: 2.8rem;\n        ;\n        ;\n    }\n</style>\n\n<!-- if container is fluid -->\n<!-- end -->\n\n<!-- if container is MD -->\n    <div class=\"container-md lazyblock-inner-section lazyblock-inner-section-ZaJbt-container \" id=\"inner-section-ZaJbt\"\n         style=\"opacity: 100%; \">\n                        <div class=\"row \">\n            <div class=\"col-lg-12\">\n                \n\n<style>\n    #image-ZeDsxV {\n        padding-top: 0rem;\n        padding-bottom: 0rem;\n    }\n            @media (max-width: 767.98px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n    }\n</style>\n\n<div class=\"lazyblock-image-container p-0\">\n    <div class=\"row lazyblock-image left lazyblock-image-ZeDsxV \" id=\"image-ZeDsxV\">\n        <div class=\"col-12 col-lg-8 image\">\n                            <img decoding=\"async\" class=\"\" src=\"https://pointerpro.com/wp-content/uploads/feedback-icon-150x150-1-pst3ogtdz8cv3dw9wr9p0vmymgev32fbeqzieh4v7k.png\" alt=\"feedback icon 150x150 1 pst3ogtdz8cv3dw9wr9p0vmymgev32fbeqzieh4v7k\" title=\"feedback icon 150x150 1 pst3ogtdz8cv3dw9wr9p0vmymgev32fbeqzieh4v7k\"/>\n                        </div>\n    </div>\n</div>\n\n\n\n<style>\n    #heading-Z18H3ih .heading h2 {\n        color: #fff;\n        font-size: 1.125rem;\n        line-height: 2rem !important;\n    }\n\n    #heading-Z18H3ih {\n        margin-top: 1rem;\n        margin-bottom: 1.5rem;\n        margin-left: auto;\n        margin-right: 0rem;\n    }\n\n    @media (max-width: 768px) {\n        #heading-Z18H3ih {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-Z18H3ih  px-0\" id=\"heading-Z18H3ih\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-start  lazyblock-heading-2-Z18H3ih\">\n        <div class=\"col-12 col-lg-10 text-start\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"faster-feedback\"></a>\n            <h2>Faster feedback</h2>\n        </div>\n    </div>\n</div>\n\n\n\n<style>\n    .lazyblock-content-26PiA2 p,\n    .lazyblock-content-26PiA2 p a,\n    .lazyblock-content-26PiA2 h1,\n    .lazyblock-content-26PiA2 h2,\n    .lazyblock-content-26PiA2 h3,\n    .lazyblock-content-26PiA2 h4,\n    .lazyblock-content-26PiA2 h5 {\n        color: #ffffff;\n    }\n\n    #content-26PiA2 {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-26PiA2 {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-26PiA2 {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-26PiA2-container   \"\n     id=\"content-26PiA2\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-26PiA2\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <p>Instant results allow you to quickly analyze the data you’ve collected and use the insights to improve your customer service.</p>        </div>\n    </div>\n</div>\n\n            </div>\n        </div>\n    </div>\n<!-- end -->\n\n\n    </div>\n\n\n\n\n<style>\n    #column-25e1GQ {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n        ;\n        ;\n    }\n\n    @media (max-width: 768px) {\n        .lazyblock-column {\n            flex: auto;\n        }\n    }\n</style>\n\n    <div class=\"col col-lg-3 lazyblock-column lazyblock-column-25e1GQ  \" id=\"column-25e1GQ\"\n    style=\"opacity: 100%; \">\n                            \n\n<style>\n    #inner-section-23EXYy {\n        padding-top: 0rem;\n        padding-bottom: 2.8rem;\n        ;\n        ;\n    }\n</style>\n\n<!-- if container is fluid -->\n<!-- end -->\n\n<!-- if container is MD -->\n    <div class=\"container-md lazyblock-inner-section lazyblock-inner-section-23EXYy-container \" id=\"inner-section-23EXYy\"\n         style=\"opacity: 100%; \">\n                        <div class=\"row \">\n            <div class=\"col-lg-12\">\n                \n\n<style>\n    #image-27dmtk {\n        padding-top: 0rem;\n        padding-bottom: 0rem;\n    }\n            @media (max-width: 767.98px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n    }\n</style>\n\n<div class=\"lazyblock-image-container p-0\">\n    <div class=\"row lazyblock-image left lazyblock-image-27dmtk \" id=\"image-27dmtk\">\n        <div class=\"col-12 col-lg-8 image\">\n                            <img decoding=\"async\" class=\"\" src=\"https://pointerpro.com/wp-content/uploads/functionalities-icon-150x150-1-pst3p74valcw4gu1n2n8yozv98t52lbsud93u81udc.png\" alt=\"functionalities icon 150x150 1 pst3p74valcw4gu1n2n8yozv98t52lbsud93u81udc\" title=\"functionalities icon 150x150 1 pst3p74valcw4gu1n2n8yozv98t52lbsud93u81udc\"/>\n                        </div>\n    </div>\n</div>\n\n\n\n<style>\n    #heading-Al8yb .heading h2 {\n        color: #fff;\n        font-size: 1.125rem;\n        line-height: 2rem !important;\n    }\n\n    #heading-Al8yb {\n        margin-top: 1rem;\n        margin-bottom: 1.5rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-Al8yb {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-Al8yb  px-0\" id=\"heading-Al8yb\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-start  lazyblock-heading-2-Al8yb\">\n        <div class=\"col-12 col-lg-10 text-start\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"serious-set-up-functionalities\"></a>\n            <h2>Serious set-up functionalities</h2>\n        </div>\n    </div>\n</div>\n\n\n\n<style>\n    .lazyblock-content-1tq5mi p,\n    .lazyblock-content-1tq5mi p a,\n    .lazyblock-content-1tq5mi h1,\n    .lazyblock-content-1tq5mi h2,\n    .lazyblock-content-1tq5mi h3,\n    .lazyblock-content-1tq5mi h4,\n    .lazyblock-content-1tq5mi h5 {\n        color: #ffffff;\n    }\n\n    #content-1tq5mi {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-1tq5mi {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-1tq5mi {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-1tq5mi-container   \"\n     id=\"content-1tq5mi\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-1tq5mi\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <p>Build, sculpt and craft your quizzes to take on every kind of situation. Awesome features like <a href=\"https://help.pointerpro.com/en/support/solutions/articles/35000048849-offline-survey-tool\">Offline Mode</a>, <a href=\"https://help.pointerpro.com/en/support/solutions/articles/35000049354-multiple-languages\">Multiple Languages</a> or <a href=\"https://help.pointerpro.com/en/support/solutions/articles/35000050273-save-on-exit\">Save on exit</a> will make your quiz creation feel like a dream.</p>        </div>\n    </div>\n</div>\n\n            </div>\n        </div>\n    </div>\n<!-- end -->\n\n\n    </div>\n\n\n                </div>\n        </div>\n    </div>\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n\n\n<style>\n    #image-19qinl {\n        padding-top: 0rem;\n        padding-bottom: 0rem;\n    }\n        #image-19qinl img {\n        width: 100%;\n    }\n            @media (max-width: 767.98px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n    }\n</style>\n\n<div class=\"lazyblock-image-container p-0\">\n    <div class=\"row lazyblock-image left lazyblock-image-19qinl \" id=\"image-19qinl\">\n        <div class=\"col-12 col-lg-12 image\">\n                            <img decoding=\"async\" class=\"\" src=\"https://pointerpro.com/wp-content/uploads/visual-feature-page-6.jpg\" alt=\"visual feature page 6\" title=\"visual feature page 6\"/>\n                        </div>\n    </div>\n</div>\n\n\n\n<style>\n    #section-7RV5h {\n        padding-top: 4rem;\n        padding-bottom: 4rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-7RV5h {\n        ;\n        ;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #ffffff;\">\n    <div class=\"container-xl lazyblock-section lazyblock-section-7RV5h-container  #ffffff custom-padding \" id=\"section-7RV5h\"\n    style=\"opacity: 100%; background-color: #ffffff;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"></div>\n                <div class=\"row justify-content-center px-0 mx-0\">\n                <div class=\"col-lg-8 px-0 custom-padding row\">\n                    \n\n<style>\n    #heading-yFLrB .heading h2 {\n        color: #421f3c;\n        font-size: 2.5rem;\n        line-height: 2.5rem !important;\n    }\n\n    #heading-yFLrB {\n        margin-top: 0rem;\n        margin-bottom: 4rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-yFLrB {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-yFLrB  px-0\" id=\"heading-yFLrB\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-center  lazyblock-heading-2-yFLrB\">\n        <div class=\"col-12 col-lg-10 text-center\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"why-build-a-customer-service-quiz\"></a>\n            <h2>Why build a customer service quiz?</h2>\n        </div>\n    </div>\n</div>\n\n\n\n<style>\n    .lazyblock-content-19OCcQ p,\n    .lazyblock-content-19OCcQ p a,\n    .lazyblock-content-19OCcQ h1,\n    .lazyblock-content-19OCcQ h2,\n    .lazyblock-content-19OCcQ h3,\n    .lazyblock-content-19OCcQ h4,\n    .lazyblock-content-19OCcQ h5 {\n        color: ;\n    }\n\n    #content-19OCcQ {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-19OCcQ {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-19OCcQ {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-19OCcQ-container  px-0 \"\n     id=\"content-19OCcQ\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-19OCcQ\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <p class=\"cs-course__lead\">While customer service tips are considered as best practices, customer service training is key for upgrading your support skills to deal with different types of customers and deliver higher satisfaction.</p>\n<p class=\"cs-course__lead\">The customer service training aims to improve soft skills, like communication and emotional intelligence, but also technical skills, including typing speed and software knowledge.</p>\n<p>Training programs come in different flavors – customer service training manuals, courses, tests, e-books or workshops. But a well-thought-out interactive quiz can give you a clear indication of the quality of your customer service.</p>        </div>\n    </div>\n</div>\n\n                </div>\n        </div>\n    </div>\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n\n\n<style>\n    #section-2lEJhi {\n        padding-top: 4rem;\n        padding-bottom: 4rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-2lEJhi {\n        ;\n        ;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; \">\n    <div class=\"container-xl lazyblock-section lazyblock-section-2lEJhi-container   custom-padding \" id=\"section-2lEJhi\"\n    style=\"opacity: 100%; \">\n                        <div class=\"row justify-content-center px-0 mx-0\">\n                <div class=\"col-lg-8 px-0 custom-padding row\">\n                    \n\n<style>\n    #heading-v2fEm .heading h2 {\n        color: #421f3c;\n        font-size: 2.5rem;\n        line-height: 2.5rem !important;\n    }\n\n    #heading-v2fEm {\n        margin-top: 0rem;\n        margin-bottom: 4rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-v2fEm {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-v2fEm  px-0\" id=\"heading-v2fEm\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-center  lazyblock-heading-2-v2fEm\">\n        <div class=\"col-12 col-lg-12 text-center\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"8-customer-service-tips-to-become-a-support-hero\"></a>\n            <h2>8 Customer service tips to become a support hero</h2>\n        </div>\n    </div>\n</div>\n\n\n\n<ul class=\"lazyblocks-icon-list-items\" id=\"icon-list-Z8dvGd\">\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/bullet-orange.png\" alt=\"bullet orange\"></span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><strong>Always put yourself in customer’s shoes</strong>. When dealing with difficult customers and their perplexing requests, the ability to put yourself in their shoes is key to help them without starting a conflict. Always put yourself in customer’s shoes. When dealing with difficult customers and their perplexing requests, the ability to put yourself in their shoes is key to help them without starting a conflict.</p>            </span>\n                    </li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/bullet-orange.png\" alt=\"bullet orange\"></span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><strong>Use positive language only</strong>. Stop using “I can’t”, “I don’t know” when you’re helping the customer. Instead, focus on what you can do to help your customers.</p>            </span>\n                    </li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/bullet-orange.png\" alt=\"bullet orange\"></span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><strong>Keep your cool</strong>. Often, you need to handle a difficult customer who is irritated and blame you for all the world’s evil. First and above all, remain calm and don’t let a customer see you’re boiling inside. Second, remember that you are there to help the customer, not to take the blame.</p>            </span>\n                    </li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/bullet-orange.png\" alt=\"bullet orange\"></span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><strong>Focus on solving the issue</strong>. Doing small talk is a good way to build connections, but let’s face it: solving the problem is the most important thing in customer service.</p>            </span>\n                    </li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/bullet-orange.png\" alt=\"bullet orange\"></span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><strong>Use different support channels</strong>. ”Please send us a mail.” does not work anymore. Your customers are present in various channels, so should you. Being available via live chat, phone, email or social media reassures your customers that you’ll be there when they need you.</p>            </span>\n                    </li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/bullet-orange.png\" alt=\"bullet orange\"></span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><strong>Resolve the case as fast as possible</strong>. When you want to deliver the WOW effect, focus on responding to customers as fast as possible. There is a direct correlation between the speed of response and customer satisfaction. So the faster you respond, the happier your customers are.</p>            </span>\n                    </li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/bullet-orange.png\" alt=\"bullet orange\"></span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><strong>Never stop improving your skills</strong>. It’s crucial to never stop working on your customer service skills. The best way to do it is to train yourself regularly. Whether you prefer e-learning, workshops or certifications, is up to you.</p>            </span>\n                    </li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/bullet-orange.png\" alt=\"bullet orange\"></span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><strong>Automate repetitive actions</strong>. Make your work easier by automating some of your routines. Tired of getting the same question ten times a day? Create a reply template and use it when appropriate.</p>            </span>\n                    </li>\n    </ul>\n                </div>\n        </div>\n    </div>\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n\n\n<style>\n    #section-20dRIm {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-20dRIm {\n        ;\n        ;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #421f3c;\">\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n    <div class=\"container-fluid lazyblock-section lazyblock-section-20dRIm-container  \" id=\"section-20dRIm\"\n         style=\"opacity: 100%; background-color: #421f3c;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"></div>\n                <div class=\"container-md \">\n            <div class=\"row col-lg-12\">\n                \n\n<style>\n    #heading-Z1NcTK2 .heading h2 {\n        color: #ffffff;\n        font-size: 2.5rem;\n        line-height: 2.5rem !important;\n    }\n\n    #heading-Z1NcTK2 {\n        margin-top: 0rem;\n        margin-bottom: 3rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-Z1NcTK2 {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-Z1NcTK2  px-0\" id=\"heading-Z1NcTK2\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-center  lazyblock-heading-2-Z1NcTK2\">\n        <div class=\"col-12 col-lg-10 text-center\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"heres-what-our-customers-say\"></a>\n            <h2>Here's what our customers say</h2>\n        </div>\n    </div>\n</div>\n\n\n\n<style>\n    #lazyblock-carousel-1yeeEl {\n        padding-top: 0rem;\n        padding-bottom: 2.8rem;\n    }\n</style>\n\n<script>\n    jQuery(document).ready(function ($) {\n        // Get the specific carousel instance using unique ID\n        var $carousel = $('#lazyblock-carousel-1yeeEl .pointerpro-testimonial-carousel-inner-wrapper');\n\n        if (!$carousel.hasClass('slick-initialized')) {\n            $carousel.slick({\n                infinite: true,\n                slidesToShow: 1,\n                slidesToScroll: 1,\n                autoplay: true,\n                autoplaySpeed: 8000,\n                adaptiveHeight: true,\n                dots: true,\n                responsive: [\n                    {\n                        breakpoint: 768,\n                        settings: {\n                            slidesToShow: 1,\n                            slidesToScroll: 1\n                        }\n                    }\n                ],\n                arrows: false,\n                prevArrow: '<i class=\"fas fa-arrow-left prev\"></i>',\n                nextArrow: '<i class=\"fas fa-arrow-right next\"></i>',\n            });\n        }\n    });\n</script>\n\n<div class=\"container-md lazyblock-testimonial-carousel-container lazyblock-testimonial-carousel-1yeeEl-container \"\n     id=\"lazyblock-carousel-1yeeEl\">\n    <div class=\"row mx-0 lazyblock-testimonial-carousel justify-content-center carousel-wrapper lazyblock-testimonial-carousel-1yeeEl\">\n        <div class=\"col-12 col-lg-10 px-0 pointerpro-testimonial-carousel-inner-wrapper\">\n                            <div>\n                    <p>\"We use Pointerpro for all types of surveys and assessments across our global business, and employees love its ease of use and flexible reporting.\"</p>                                            <img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/Jim-McLean-Alere-1.jpg\" alt=\"Jim McLean Alere 1\">\n                                        <p class=\"testimonial-author\">Jim McLean</p>\n                    <p class=\"testimonial-function\">Director at Alere</p>\n                </div>\n                            <div>\n                    <p>\"I give the new report builder 5 stars for its easy of use. Anyone without coding experience can start creating automated personalized reports quickly.\"</p>                                            <img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/Nicolas-gounin.jpg\" alt=\"Nicolas gounin\">\n                                        <p class=\"testimonial-author\">Nicolas Gounin</p>\n                    <p class=\"testimonial-function\">CFO & COO at Egg Science</p>\n                </div>\n                            <div>\n                    <p>\"You guys have done a great job making this as easy to use as possible and still robust in functionality.\"</p>                                            <img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/Dicksinson.jpg\" alt=\"Dicksinson\">\n                                        <p class=\"testimonial-author\">Ryan Dicksinson</p>\n                    <p class=\"testimonial-function\">Account Director at Reed Talent Solutions</p>\n                </div>\n                            <div>\n                    <p>“It’s a great advantage to have formulas and the possibility for a really thorough analysis. There are hundreds of formulas, but the customer only sees the easy-to-read report. If you’re looking for something like that, it’s really nice to work with Pointerpro.”</p>                                            <img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/sabine-e1589813236553-2.png\" alt=\"sabine e1589813236553 2\">\n                                        <p class=\"testimonial-author\">Sabine Wanmaker</p>\n                    <p class=\"testimonial-function\">Country Manager Netherlands at Better Minds at Work</p>\n                </div>\n                    </div>\n    </div>\n</div>\n\n            </div>\n        </div>\n    </div>\n<!-- end -->\n\n\n\n\n<style>\n    #section-ZFp897 {\n        padding-top: 4rem;\n        padding-bottom: 4rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-ZFp897 {\n        ;\n        ;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; \">\n    <div class=\"container-xl lazyblock-section lazyblock-section-ZFp897-container   custom-padding \" id=\"section-ZFp897\"\n    style=\"opacity: 100%; \">\n                        <div class=\"row justify-content-center px-0 mx-0\">\n                <div class=\"col-lg-8 px-0 custom-padding row\">\n                    \n\n<style>\n    #heading-29UA4i .heading h2 {\n        color: #421f3c;\n        font-size: 2.5rem;\n        line-height: 2.5rem !important;\n    }\n\n    #heading-29UA4i {\n        margin-top: 0rem;\n        margin-bottom: 4rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-29UA4i {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-29UA4i  px-0\" id=\"heading-29UA4i\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-center  lazyblock-heading-2-29UA4i\">\n        <div class=\"col-12 col-lg-10 text-center\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"3-important-tips\"></a>\n            <h2>3 important tips</h2>\n        </div>\n    </div>\n</div>\n\n\n\n<ul class=\"lazyblocks-icon-list-items\" id=\"icon-list-Z2rfbF3\">\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/bullet-orange.png\" alt=\"bullet orange\"></span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p>Avoid yes or no types of questions, this can lead to making the wrong decisions when taking conclusions from your feedback results. After receiving your results, use the correct benchmarks to determine how to implement change e.g. If you notice 10% of your attendees said they did not eat the lamb roast, maybe it was because 10% was vegetarian and not 10% did not like the roast.</p>\n<p>&nbsp;</p>            </span>\n                    </li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/bullet-orange.png\" alt=\"bullet orange\"></span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p>Send out your feedback assessment immediately after the event. This way the event will still be fresh in the attendees’ minds, enabling them to give an actionable, detailed report on their experience.</p>\n<p>&nbsp;</p>            </span>\n                    </li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/bullet-orange.png\" alt=\"bullet orange\"></span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p>Know your attendee. Ask some demographic questions such as age, gender, nationality etc. This way you’ll know which group of people to market to in the future and which people are less likely to attend your event next time.</p>            </span>\n                    </li>\n    </ul>\n                </div>\n        </div>\n    </div>\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n\n\n<style>\n    #section-Z11533c {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-Z11533c {\n        ;\n        ;\n        }\n    }\n\n        .custom-padding {\n        padding-right: 0 !important;\n        padding-left: 0 !important;\n    }\n    @media (max-width: 1024px) {\n        .custom-padding {\n            padding-right: var(--bs-gutter-x, .75rem) !important;\n            padding-left: var(--bs-gutter-x, .75rem) !important;\n        }\n    }\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #ffffff;\">\n    <div class=\"container-xl lazyblock-section lazyblock-section-Z11533c-container  #ffffff custom-padding \" id=\"section-Z11533c\"\n    style=\"opacity: 100%; background-color: #ffffff;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"></div>\n                <div class=\"row justify-content-center px-0 mx-0\">\n                <div class=\"col-lg-12 px-0 custom-padding row\">\n                    \n\n<style>\n    #heading-mhSqG .heading h2 {\n        color: #96a0a0;\n        font-size: 1.5rem;\n        line-height: 2rem !important;\n    }\n\n    #heading-mhSqG {\n        margin-top: 0rem;\n        margin-bottom: 2rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-mhSqG {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n</style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-mhSqG  px-0\" id=\"heading-mhSqG\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-start  lazyblock-heading-2-mhSqG\">\n        <div class=\"col-12 col-lg-10 text-start\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"recommended-reading\"></a>\n            <h2>Recommended reading</h2>\n        </div>\n    </div>\n</div>\n\n\n<div class=\"container-md lazyblock-teasers \">\n\n    \n    \n            <div class=\"row-wrapper child row row-cols-1 row-cols-lg-2 row-cols-xl-3 grid-gutter\" id=\"content_9m9bu\">\n                                                <div class=\"col pb-5\">\n                        <div class=\"card h-100 px-0 recommended-posts\">\n    <div class=\"recommended-item-wrapper\">\n        <div class=\"recommended-item-card\">\n                            <div class=\"recommended-item-img-wrapper\">\n                    <img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/jess-bailey-q10VITrVYUM-unsplash-scaled-1-1024x768-1.jpg\" class=\"recommended-item-img\" alt=\"A noob-friendly guide on affiliate marketing\">\n                </div>\n                        <div class=\"recommended-item-body flex-column h-100\">\n                <div class=\"recommended-item-title\">\n                    <h4><a href=\"https://pointerpro.com/fr/blog/a-noob-friendly-guide-on-affiliate-marketing/\">A noob-friendly guide on affiliate marketing</a></h4>\n                </div>\n                <div class=\"recommended-item-excerpt\">\n                    <p>In this guide, you will find out everything you should know about Affiliate...</p>\n                </div>\n            </div>\n            <div class=\"recommended-item-cta\">\n                <a href=\"https://pointerpro.com/fr/blog/a-noob-friendly-guide-on-affiliate-marketing/\" class=\"arrow d-flex align-items-center\">\n                Read more \n                   <img decoding=\"async\" src=\"https://pointerpro.com/wp-content/themes/project-child/assets/img/icons/arrow-right.png\" alt=\"read more arrow\">\n                </a>\n            </div>\n        </div>\n    </div>\n</div>\n                    </div>\n                                                                <div class=\"col pb-5\">\n                        <div class=\"card h-100 px-0 recommended-posts\">\n    <div class=\"recommended-item-wrapper\">\n        <div class=\"recommended-item-card\">\n                            <div class=\"recommended-item-img-wrapper\">\n                    <img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/content-creation-process-1024x683-1.jpg\" class=\"recommended-item-img\" alt=\"15 Tools to streamline your content creation process\">\n                </div>\n                        <div class=\"recommended-item-body flex-column h-100\">\n                <div class=\"recommended-item-title\">\n                    <h4><a href=\"https://pointerpro.com/fr/blog/streamline-content-creation-process/\">15 Tools to streamline your content creation process</a></h4>\n                </div>\n                <div class=\"recommended-item-excerpt\">\n                    <p>Here are 15 tools you can use to streamline your content creation process...</p>\n                </div>\n            </div>\n            <div class=\"recommended-item-cta\">\n                <a href=\"https://pointerpro.com/fr/blog/streamline-content-creation-process/\" class=\"arrow d-flex align-items-center\">\n                Read more \n                   <img decoding=\"async\" src=\"https://pointerpro.com/wp-content/themes/project-child/assets/img/icons/arrow-right.png\" alt=\"read more arrow\">\n                </a>\n            </div>\n        </div>\n    </div>\n</div>\n                    </div>\n                                                                <div class=\"col pb-5\">\n                        <div class=\"card h-100 px-0 recommended-posts\">\n    <div class=\"recommended-item-wrapper\">\n        <div class=\"recommended-item-card\">\n                            <div class=\"recommended-item-img-wrapper\">\n                    <img decoding=\"async\" src=\"https://pointerpro.com/wp-content/uploads/SURVEYxANYPLACExZAVENTEMANTWERP-200.jpg\" class=\"recommended-item-img\" alt=\"Employee engagement surveys: A comprehensive guide and examples of questions\">\n                </div>\n                        <div class=\"recommended-item-body flex-column h-100\">\n                <div class=\"recommended-item-title\">\n                    <h4><a href=\"https://pointerpro.com/fr/blog/employee-engagement-survey-guide/\">Employee engagement surveys: A comprehensive guide and examples of questions</a></h4>\n                </div>\n                <div class=\"recommended-item-excerpt\">\n                    <p>This guide explains the many aspects involved in employee engagement surveys. It describes the...</p>\n                </div>\n            </div>\n            <div class=\"recommended-item-cta\">\n                <a href=\"https://pointerpro.com/fr/blog/employee-engagement-survey-guide/\" class=\"arrow d-flex align-items-center\">\n                Read more \n                   <img decoding=\"async\" src=\"https://pointerpro.com/wp-content/themes/project-child/assets/img/icons/arrow-right.png\" alt=\"read more arrow\">\n                </a>\n            </div>\n        </div>\n    </div>\n</div>\n                    </div>\n                                    </div>\n\n            </div>\n\n<script>\n    jQuery(document).ready(function($) {\n        jQuery('select').select2({\n            minimumResultsForSearch: -1,\n            width: 'resolve'\n        });\n\n        $('select').on('change', function() {\n            $('#blogform').submit();\n        });\n\n        $('.sorting input[type=\"radio\"]').change(function() {\n            $('.submit 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  padding-top: 6rem;\n        padding-bottom: 6rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-Z18jjMx {\n        ;\n        ;\n        }\n    }\n\n    </style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #421f3c;\">\n</div>\n<!-- end -->\n\n<!-- if container is MD -->\n    <div class=\"container-fluid lazyblock-section lazyblock-section-Z18jjMx-container  \" id=\"section-Z18jjMx\"\n         style=\"opacity: 100%; background-color: #421f3c;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"></div>\n                <div class=\"container-md \">\n            <div class=\"row col-lg-12\">\n                \n\n<style>\n    #content-cta-9hW7u {\n        padding-top: 0rem;\n        padding-bottom: 0rem;\n    }\n\n    @media (max-width: 767.98px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n    }\n\n    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btn-primary  \"\n                           href=\"https://app.pointerpro.com/register?plan=professional&#038;trial=true&#038;email=\" target=\"_blank\">\n                            Get started for free                         </a>\n                                            <a class=\"btn btn-secondary  \"\n                           href=\"https://app.pointerpro.com/register?plan=professional&#038;trial=true&#038;email=\" target=\"_blank\">\n                            Try an example                        </a>\n                                    </div>\n            </div>\n        </div>\n    </div>\n</div>\n\n<script>\n    document.addEventListener(\"DOMContentLoaded\", function () {\n        var containers = document.querySelectorAll('.lazyblock-content-image-container');\n\n        function checkViewport() {\n            var screenWidth = window.innerWidth;\n            if (screenWidth > 320 && screenWidth <= 768) {\n                containers.forEach(function (container) {\n  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